{"id":107293,"date":"2017-05-19T11:36:00","date_gmt":"2017-05-19T15:36:00","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=107293"},"modified":"2017-05-20T12:46:21","modified_gmt":"2017-05-20T16:46:21","slug":"turningpoint-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/05\/19\/turningpoint-is-unavailable\/","title":{"rendered":"Resolved: TurningPoint is unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 05\/19\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 01:18pm on 05\/19\/2017<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>TurningPoint was unavailable. Clients couldn&#8217;t authenticate to the service.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<br \/>\nIf you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 05\/19\/2017<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>TurningPoint is unavailable. Clients can&#8217;t authenticate to the service.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of this incident, but continue to investigate.<br \/>\n<strong>Next Update:<\/strong> 01:32pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 05\/19\/2017<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>TurningPoint is unavailable. Clients can&#8217;t authenticate to the service.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<br \/>\n<strong>Next Update:<\/strong> 12:32pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TurningPoint was unavailable. Clients couldn&#8217;t authenticate to the service&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107293"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=107293"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107293\/revisions"}],"predecessor-version":[{"id":107297,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107293\/revisions\/107297"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=107293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=107293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=107293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}