{"id":107179,"date":"2017-05-10T16:25:29","date_gmt":"2017-05-10T20:25:29","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=107179"},"modified":"2017-05-10T16:25:41","modified_gmt":"2017-05-10T20:25:41","slug":"resolved-problems-accessing-office-365-portal","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/05\/10\/resolved-problems-accessing-office-365-portal\/","title":{"rendered":"RESOLVED: Problems Accessing Office 365 Portal"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:00pm on 05\/10\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 04:20pm on 05\/10\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients attempting to access the Office 365 portal to establish a new session were receiving an error message. Previously authenticated sessions were not impacted. This service interruption was widespread and not limited to Boston University.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: Problems Accessing Office 365 Portal&#8230;<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107179"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=107179"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107179\/revisions"}],"predecessor-version":[{"id":107181,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107179\/revisions\/107181"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=107179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=107179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=107179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}