{"id":105885,"date":"2017-04-05T09:41:18","date_gmt":"2017-04-05T13:41:18","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=105885"},"modified":"2017-04-05T12:31:47","modified_gmt":"2017-04-05T16:31:47","slug":"errors-reported-with-various-activities-within-blackboard-learn","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/04\/05\/errors-reported-with-various-activities-within-blackboard-learn\/","title":{"rendered":"Resolved: Errors reported with various activities within Blackboard Learn"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:19am on 04\/05\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 10:48am on 04\/05\/2017<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:19am on 04\/05\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor believes that they have fixed the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>We recommend logging out of Blackboard Learn, clearing your web browser cache per the instructions at <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\"\n target=\"_blank\">href=&#8221;https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/<\/a>, logging in and trying again.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 02:19am on 04\/05\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some clients were receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/105885"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=105885"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/105885\/revisions"}],"predecessor-version":[{"id":105930,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/105885\/revisions\/105930"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=105885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=105885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=105885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}