{"id":104092,"date":"2017-01-08T12:35:44","date_gmt":"2017-01-08T17:35:44","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=104092"},"modified":"2017-01-08T13:55:17","modified_gmt":"2017-01-08T18:55:17","slug":"problems-accessing-the-links","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/01\/08\/problems-accessing-the-links\/","title":{"rendered":"RESOLVED: Problems Accessing the Links"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 01\/08\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 01:45pm on 01\/08\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access the Links and were receiving a Service Temporarily Unavailable error message.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be that Network File System mount points on two servers were unexpectedly broken as a result of a planned change on Sunday morning. These mount points were corrected and service was restored.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: Problems Accessing the Links&#8230;<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/104092"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=104092"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/104092\/revisions"}],"predecessor-version":[{"id":104096,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/104092\/revisions\/104096"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=104092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=104092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=104092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}