{"id":103000,"date":"2016-11-28T12:14:59","date_gmt":"2016-11-28T17:14:59","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=103000"},"modified":"2016-11-28T16:46:54","modified_gmt":"2016-11-28T21:46:54","slug":"onedrive-is-not-accessible-via-onedrive-sync-clients","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/11\/28\/onedrive-is-not-accessible-via-onedrive-sync-clients\/","title":{"rendered":"Resolved: OneDrive is not accessible via OneDrive sync clients."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:20am on 11\/28\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 12:51pm on 11\/28\/2016<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>OneDrive was not accessible via OneDrive sync clients.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a subset of Microsoft\u2019s infrastructure which processes authentication requests between systems became degraded and began throttling requests.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:20am on 11\/28\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>OneDrive is not accessible via OneDrive sync clients.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>OneDrive is accessible via the Office 365 web portal. Please go to www.bu.edu\/office365 to access the contents of your OneDrive.<\/p>\n<p><strong>Next Update:<\/strong> Provided upon resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDrive was not accessible via OneDrive sync clients&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/103000"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=103000"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/103000\/revisions"}],"predecessor-version":[{"id":103035,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/103000\/revisions\/103035"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=103000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=103000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=103000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}