{"id":101654,"date":"2016-09-28T11:54:10","date_gmt":"2016-09-28T15:54:10","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=101654"},"modified":"2016-09-28T17:52:21","modified_gmt":"2016-09-28T21:52:21","slug":"echo360-service-is-currently-degraded","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/09\/28\/echo360-service-is-currently-degraded\/","title":{"rendered":"Resolved: Echo360 service is currently degraded"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:37am on 09\/28\/2016<br \/>\n<strong>Time of Resolution:<\/strong> 12:35pm on 09\/28\/2016<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 services, video viewing and admin console were heavily degraded.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Echo360 video viewing services have been restored. Admin console functionality has a slight delay in processing but still fully functional.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:37am on 09\/28\/2016<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:37pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Echo360 video viewing services have been restored. Admin console functionality has a slight delay in processing but still fully functional&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/101654"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=101654"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/101654\/revisions"}],"predecessor-version":[{"id":101664,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/101654\/revisions\/101664"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=101654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=101654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=101654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}