{"id":100183,"date":"2016-07-26T14:54:16","date_gmt":"2016-07-26T18:54:16","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=100183"},"modified":"2016-08-01T10:19:49","modified_gmt":"2016-08-01T14:19:49","slug":"onbase-unavailable-729-until-81","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2016\/07\/26\/onbase-unavailable-729-until-81\/","title":{"rendered":"OnBase unavailable from 7\/29 at 5:30 p.m. until 8\/1 at 9:00 a.m."},"content":{"rendered":"<p class=\"p1\">Update: The OnBase upgrade was successfully completed.<\/p>\n<p class=\"p1\"><span class=\"s1\">OnBase\u00a0is being upgraded\u00a0from version 15\u00a0to version 16\u00a0over the weekend of\u00a0July 29th\u00a0through\u00a031st.\u00a0<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>IMPACT:<\/b><\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<ol>\n<li class=\"p3\"><span class=\"s1\">Documents and data already stored in\u00a0OnBase\u00a0will not be impacted.<\/span><span class=\"s2\">\u00a0<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">The production\u00a0OnBase\u00a0system will not be available to add or retrieve documents during the upgrade process.\u00a0Please see the important dates below.<\/span><span class=\"s2\">\u00a0<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">Web Client\u00a0URL\u00a0links will not change.<\/span><span class=\"s2\">\u00a0<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">Your desktop clients for\u00a0OnBase\u00a0will be changing and must be upgraded before you will be able to access the\u00a0OnBase\u00a0system on Monday. This includes the scanning stations.<\/span><span class=\"s2\">\u00a0<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\"><b>Please leave your computer powered on over this weekend\u00a0to insure that you receive any automated\u00a0OnBase\u00a0client software updates.<\/b><\/span><span class=\"s2\">\u00a0<\/span><\/li>\n<li class=\"p3\"><span class=\"s1\">The browsers that will work with the\u00a0OnBase\u00a0web clients are changing to newer versions. You may need to upgrade or downgrade your browser.\u00a0(More information on\u00a0<a href=\"http:\/\/www.bu.edu\/onbase-ug\/2016\/06\/21\/onbase-16-compatible-browsers\/\"><span class=\"s5\">Compatible Browsers<\/span><\/a>).<\/span><span class=\"s2\">\u00a0<\/span><\/li>\n<\/ol>\n<p class=\"p4\"><span class=\"s1\">\u00a0<\/span><span class=\"s1\"><b>IMPORTANT DATES:<\/b><\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<ul>\n<li class=\"p3\"><span class=\"s1\">Friday, July 29th, 5:30 pm:\u00a0OnBase\u00a0will be unavailable over this weekend until the upgrade is complete.<\/span><span class=\"s2\">\u00a0<\/span>\n<ul>\n<li class=\"p3\">A\u00a0notice will be sent\u00a0confirming that OnBase is back up\u00a0and running for Monday morning, or\u00a0to notify you if\u00a0there are\u00a0issues\u00a0that will impact the schedule or availability.<\/li>\n<\/ul>\n<\/li>\n<li class=\"p3\"><span class=\"s1\">Saturday, July 30th, 1:00\u00a0pm \u2013 Sunday, August 31st:\u00a0OnBase\u00a0clients on\u00a0desktops and Quest portal will be upgraded.<\/span><span class=\"s2\">\u00a0<\/span>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Upgraded\u00a0OnBase\u00a0Clients should be pushed to your desktops\u00a0via KACE over the weekend or will be manually installed for you\u00a0early in the week\u00a0depending on your area.\u00a0<\/span><span class=\"s9\">We are coordinating with desktop support resources.<\/span><span class=\"s1\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"p3\"><span class=\"s1\">Monday, August 1st, \u00a09:00 am \u2013\u00a0OnBase\u00a0should be available\u00a0again.<\/span><span class=\"s2\">\u00a0<\/span>\n<ul>\n<li class=\"p1\"><span class=\"s1\">We recommend that a key user or two in each area verify that they are able to successfully use\u00a0OnBase\u00a0on Monday morning\u00a0before everyone\u00a0in the department tries. This will help limit and focus\u00a0any\u00a0support calls and tickets.\u00a0<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">If you encounter issues with your\u00a0OnBase\u00a0desktop clients on Monday morning, please log a service desk ticket. Your\u00a0desktop support area should be able to help you with Client issues.\u00a0<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">If\u00a0OnBase\u00a0is available but\u00a0you are having issues with your desktop clients on Monday, try\u00a0accessing\u00a0OnBase\u00a0via the HTML Only\u00a0Web Client. This client may already be your primary means of access or it can be used as a workaround until your\u00a0desktop clients are installed.\u00a0<a href=\"https:\/\/onbase.bu.edu\/HTML\/Login.aspx?ModuleName=check_auth_3600_sid_return_all_onbase.pl\"><span class=\"s10\">https:\/\/onbase.bu.edu\/HTML\/Login.aspx?ModuleName=check_auth_3600_sid_return_all_onbase.pl<\/span><\/a>\u00a0<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Once your\u00a0OnBase\u00a0client is up and running and you are in\u00a0OnBase, if you have an issue\u00a0please\u00a0enter a Help Desk ticket\u00a0and the\u00a0OnBase\u00a0Team will respond as soon as possible.\u00a0\u00a0Go to\u00a0<a href=\"https:\/\/www.bu.edu\/tech\/contact\/\"><span class=\"s12\">https:\/\/www.bu.edu\/tech\/contact\/<\/span><\/a>\u00a0and select Administrative Systems &amp; Reporting, Document Imaging &amp; Management,\u00a0OnBase.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Update: The OnBase upgrade was successfully completed. OnBase\u00a0is being upgraded\u00a0from version 15\u00a0to version 16\u00a0over the weekend of\u00a0July 29th\u00a0through\u00a031st.\u00a0 IMPACT:\u00a0 Documents and data already stored in\u00a0OnBase\u00a0will not be impacted.\u00a0 The production\u00a0OnBase\u00a0system will not be available to add or retrieve documents during the upgrade process.\u00a0Please see the important dates below.\u00a0 Web Client\u00a0URL\u00a0links will not change.\u00a0 Your desktop&#8230;<\/p>\n","protected":false},"author":6621,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/100183"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6621"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=100183"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/100183\/revisions"}],"predecessor-version":[{"id":100398,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/100183\/revisions\/100398"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=100183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=100183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=100183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}