{"id":97133,"date":"2016-02-06T15:27:00","date_gmt":"2016-02-06T20:27:00","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=97133"},"modified":"2019-07-19T11:10:09","modified_gmt":"2019-07-19T15:10:09","slug":"bu-voip-user-guide","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/voip\/bu-voip-user-guide\/","title":{"rendered":"Telephone System User Guide"},"content":{"rendered":"<div class=\"highlight-yellow\"><strong>Please be mindful when dialing to avoid misdials to 911. A misdial will trigger a visit from BU Police.<\/strong><\/div>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Self Care Portal<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>To log into your Self Care Portal<br \/>\n<em>Note:<\/em><\/strong><em>\u00a0You must\u00a0<a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/remote\/vpn\/use\/\">use the VPN to log in from off campus<\/a><\/em><\/p>\n<ul>\n<li>Go to:\u00a0<a href=\"https:\/\/mybuphone.bu.edu\/ucmuser\">https:\/\/myBUphone.bu.edu\/ucmuser<\/a><br \/>\n<a href=\"https:\/\/mybuphone.bu.edu\/ucmuser\"><\/a><\/li>\n<li>Enter your Boston University\u00a0Username<span style=\"text-decoration: underline;\"><\/span><\/li>\n<li>Enter your Boston University Kerberos password<\/li>\n<li>Click Sign In<\/li>\n<\/ul>\n<p><strong>Graphical User Interface<\/strong><\/p>\n<p><a href=\"\/tech\/files\/2015\/10\/Cisco_SelfCarePortal.jpg\"><img loading=\"lazy\" src=\"\/tech\/files\/2015\/10\/Cisco_SelfCarePortal-636x476.jpg\" alt=\"Cisco_SelfCarePortal\" width=\"636\" height=\"476\" class=\"alignleft wp-image-94677 size-medium\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2015\/10\/Cisco_SelfCarePortal-636x476.jpg 636w, https:\/\/www.bu.edu\/tech\/files\/2015\/10\/Cisco_SelfCarePortal.jpg 1000w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/a><\/p>\n<p><strong>Common Features and Icons<\/strong><\/p>\n<p><a href=\"\/tech\/files\/2015\/10\/Cisco_add.png\"><img loading=\"lazy\" src=\"\/tech\/files\/2015\/10\/Cisco_add.png\" alt=\"Cisco_add\" width=\"25\" height=\"25\" class=\" wp-image-94679 alignleft\" \/><\/a><strong>\u00a0Add New<\/strong> &#8211; Used to add a new phone or service<\/p>\n<div style=\"clear: both;\"><\/div>\n<p><strong>\u00a0<a href=\"\/tech\/files\/2015\/10\/Cisco_Delete.png\"><img loading=\"lazy\" src=\"\/tech\/files\/2015\/10\/Cisco_Delete.png\" alt=\"Cisco_Delete\" width=\"25\" height=\"25\" class=\" wp-image-94682 alignleft\" \/><\/a>Delete<\/strong> &#8211; Used to delete a setting<\/p>\n<div style=\"clear: both;\"><\/div>\n<p><strong><a href=\"\/tech\/files\/2015\/10\/Cisco-Edit.png\"><img loading=\"lazy\" src=\"\/tech\/files\/2015\/10\/Cisco-Edit.png\" alt=\"Cisco Edit\" width=\"25\" height=\"26\" class=\" wp-image-94681 alignleft\" \/><\/a>\u00a0Edit<\/strong> &#8211; used to edit a setting<\/p>\n<div style=\"clear: both;\"><\/div>\n<p><strong>To program speed dial numbers<\/strong><\/p>\n<ul>\n<li>Click the Phones tab<\/li>\n<li>Click Phone Settings in the Navigation Pane<\/li>\n<li>Click Speed Dial Numbers<\/li>\n<li>Click Add New Speed Dial<\/li>\n<li>In the Number text box, enter the contacts phone number<\/li>\n<li>In the Label text box, enter a name for the speed dial number<\/li>\n<li>In the Speed Dial text box, assign a speed dial number<\/li>\n<li>Click OK<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Reference Guides<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<strong>Standard Desktop Handsets &#8211; Cisco 7841<\/strong><\/p>\n<ul>\n<li><a href=\"http:\/\/bu.edu\/tech\/files\/2017\/10\/7841-User-Card-8-2017.pdf\">7841 Quick Reference Card<\/a><\/li>\n<\/ul>\n<p><strong>Reception Area Handsets &#8211; Cisco 8851<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/files\/2017\/10\/8851_8861-User-Card-10_23_2017.pdf\">8851 Quick\u00a0Reference Card<\/a><\/li>\n<\/ul>\n<p><strong>Common Area Handsets &#8211; Cisco 3905<\/strong><\/p>\n<ul>\n<li><a href=\"\/tech\/files\/2016\/02\/QRG_Cisco_3905.pdf\">3905 Quick Reference Guide<\/a><\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<p><span><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Emergency Calling from Boston University Phones<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/span><\/p>\n<p><a href=\"https:\/\/www.bu.edu\/tech\/files\/2017\/01\/Emergency-Calling-from-BU-Phones.pdf\"><strong>Calling 911 or 9-911<\/strong><\/a><\/p>\n<p>If you have an emergency you can call <strong>911<\/strong> or <strong>9-911<\/strong> from any Boston University phone to reach the Boston Police Department. The Boston University Police will also be notified that an emergency call has been placed by your phone.<\/p>\n<ul>\n<li>A misdial to 911 or 9-911 will trigger a visit from a BU Police Officer<\/li>\n<li>If you do misdial stay on the line and speak with the dispatcher<\/li>\n<li>Stay near your phone until the officer arrives<\/li>\n<\/ul>\n<p><strong>Please be careful when dialing to avoid misdials to 911 or 9-911<\/strong><\/p>\n<p><\/div>\n<\/div>\n<\/p>\n<p><strong>Basic Calling Features<br \/>\n<\/strong><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Placing Calls<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<strong>To place a call<\/strong><\/p>\n<ul>\n<li>There are multiple ways to place a call:<\/li>\n<\/ul>\n<ul>\n<li>Lift the handset <strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the <em>Speaker<\/em> button <strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the <em>Headset<\/em> button<span> <\/span><strong>or<\/strong><em><strong><br \/>\n<\/strong><\/em>Press the <em>New Call<\/em> softkey\u00a0<strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press a line button<\/li>\n<li>Dial the number<\/li>\n<\/ul>\n<p><strong>To place a second call on the same line<\/strong><\/p>\n<ul>\n<li>Press the <em>Hold<\/em> button<\/li>\n<li>Press the <em>New Call<\/em> softkey<\/li>\n<li>Dial the number<\/li>\n<\/ul>\n<p><strong>To call within the system<\/strong><\/p>\n<p style=\"padding-left: 30px;\"><strong>For the Charles River Campus<\/strong><\/p>\n<ul>\n<li style=\"padding-left: 30px;\">For telephone numbers with a\u00a0352, 353 or 358 exchange\n<ul>\n<li style=\"padding-left: 30px;\">Dial the 5-digit extension number (2-xxxx, 3-xxxx or 8-xxxx)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\"><strong>For the Medical Campus<\/strong><\/p>\n<ul>\n<li style=\"padding-left: 30px;\">For telephone numbers with a\u00a0352, 353 or 358 exchange\n<ul>\n<li style=\"padding-left: 30px;\">Dial the 5-digit extension number\u00a0(2-xxxx, 3-xxxx or 8-xxxx)<\/li>\n<\/ul>\n<\/li>\n<li style=\"padding-left: 30px;\">For telephone numbers with a\u00a0414\u00a0or 638 exchange\n<ul>\n<li style=\"padding-left: 30px;\">Dial the 10-digit extension number (<em>617-414-xxxx<\/em> or <em>617-638-xxxx<\/em>)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>To call the BU Operator<\/strong><\/p>\n<ul>\n<li>Dial <em>0<\/em><\/li>\n<\/ul>\n<p><strong>To call an external telephone\u00a0number<\/strong><\/p>\n<ul>\n<li>Dial <em>1<\/em>+<em>10-digit telephone number<\/em>\n<ul>\n<li><em>Note: <\/em>If applicable, enter your authorization code, followed by #.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>To call Emergency Services<\/strong><\/p>\n<ul>\n<li>Dial <em>911<\/em><\/li>\n<\/ul>\n<p><strong>To redial the last number called<\/strong><\/p>\n<ul>\n<li>Press the <em>Redial<\/em> softkey<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Answering Calls<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<strong>To answer an incoming call<br \/>\n<\/strong><\/p>\n<ul>\n<li>There are multiple ways to answer an incoming call:\n<ul>\n<li>Lift the handset<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the <em>Speaker<\/em> button<span> <\/span><strong>or<i>\u00a0<\/i><\/strong>Press the <em>Headset<\/em> button<span> <\/span><strong>or<\/strong><em><strong><br \/>\n<\/strong><\/em>Press the <em>Answer<\/em> softkey<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the flashing line button<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>To answer a second incoming call<\/strong><\/p>\n<ul>\n<li>Press the flashing line button<\/li>\n<\/ul>\n<p><strong>To answer a call on a shared line<\/strong><\/p>\n<ul>\n<li>Press the flashing line button<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Placing Calls on Hold<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\">\n<p><strong>To place a call on hold<\/strong><\/p>\n<ul>\n<li>Press the <em>Hold<\/em> button<\/li>\n<\/ul>\n<p><strong>To retrieve a held call<\/strong><\/p>\n<ul>\n<li>There a multiple ways to retrieve a held call:\n<ul>\n<li>Press the <em>Hold<\/em> button<span> <\/span><strong>or <\/strong>Press the <em>Resume<\/em> softkey<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the flashing line button<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>To toggle between two held calls on the same line<\/strong><\/p>\n<ul>\n<li>Press the flashing line button<\/li>\n<\/ul>\n<p><strong>To toggle between three or more\u00a0held calls on the same line<\/strong><\/p>\n<ul>\n<li>Press the flashing line button<\/li>\n<li>Navigate to the held call<\/li>\n<li>Press the <em>Resume<\/em> softkey<\/li>\n<\/ul>\n<p><strong>To toggle between held calls on shared lines<\/strong><\/p>\n<ul>\n<li>Press the flashing line button<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<!--more--><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Ending Calls<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>To end a call<\/strong><\/p>\n<ul>\n<li>There are multiple ways to end a call:\n<ul>\n<li>Replace the handset<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the <em>Speaker<\/em> button<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the <em>Headset<\/em> button<span> <\/span><strong>or<\/strong><em><strong><br \/>\n<\/strong><\/em>Press the <em>End Call<\/em> softkey<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<p><strong>Advanced Calling Features<\/strong><\/p>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Conference Calling<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>To place up to a 16-way conference call<\/strong><\/p>\n<ul>\n<li>While connected to an active call, press the <em>Conference<\/em> button<\/li>\n<li>Dial the next participant\n<ul>\n<li><em>Option: Announce the conference<\/em><\/li>\n<li>Press the <em>Conference<\/em> button<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em><em>Conference<\/em> softkey<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>To add additional participants<\/strong><\/p>\n<ul>\n<li>Repeat the above steps<\/li>\n<\/ul>\n<p><strong>To add an incoming caller to an existing call or conference<\/strong><\/p>\n<ul>\n<li>While connected to the incoming call, press the <em>Conference<\/em> button<\/li>\n<li>Press the flashing line button<\/li>\n<li>Press the <em>Yes<\/em> softkey to confirm and complete the conference<\/li>\n<\/ul>\n<p><strong>To view conference participants<\/strong><\/p>\n<ul>\n<li>Press the <em>Details<\/em> softkey<\/li>\n<\/ul>\n<p><strong>To remove a participant<\/strong><\/p>\n<ul>\n<li>Navigate to the participant to remove<\/li>\n<li>Press the <em>Remove<\/em> softkey<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<p><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Do Not Disturb<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<strong>To disable\/re-enable the ringer for all incoming calls<\/strong><\/p>\n<ul>\n<li>While on-hook, press the <em>DND<\/em> softkey<\/li>\n<\/ul>\n<p><span><\/div>\n<\/div>\n<\/span><br \/>\n<span><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Call Forward All Calls<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/span><\/p>\n<p><strong>To immediately forward all your incoming calls to another number<\/strong><\/p>\n<ul>\n<li>While on-hook, press the <em>Fwd All<\/em> softkey<\/li>\n<li>Dial the extension number<span> <\/span><strong>or<\/strong><em><strong>\u00a0<\/strong><\/em>Press the <em>Messages<\/em> button<\/li>\n<\/ul>\n<p><strong>To deactivate call forwarding<\/strong><\/p>\n<ul>\n<li>Press the <em>Fwd Off<\/em> softkey<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Call Divert<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>To immediately forward a ringing or live call to voice mail<\/strong><\/p>\n<ul>\n<li>Press the <em>Decline<\/em> softkey<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Callback Calling<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>To be notified when an unavailable extension becomes available<\/strong><\/p>\n<ul>\n<li>On a ring no answer or busy, press the <em>CallBack<\/em> softkey<\/li>\n<li>Press the <em>Exit<\/em> softkey<\/li>\n<\/ul>\n<p><strong>Upon callback alert<\/strong><\/p>\n<ul>\n<li>Press the <em>Dial<\/em> softkey<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Additional Features<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<em><strong>*Please note that the following additional features may not be available on all Cisco VOIP telephones<\/strong><\/em><\/p>\n<h3>Speed Calling<\/h3>\n<p><strong>To place a speed dial call<\/strong><\/p>\n<ul>\n<li>While on-hook, enter the speed dial code<\/li>\n<li>Press the\u00a0<em>Navigation<\/em> pad<\/li>\n<\/ul>\n<h3>Hunt Groups<\/h3>\n<p><strong>To log in\/out of your hunt group<\/strong><\/p>\n<ul>\n<li>Press the <em>HLog<\/em> softkey<\/li>\n<\/ul>\n<h3>Intercom<\/h3>\n<p><strong>To place an intercom call<\/strong><\/p>\n<ul>\n<li>Press the <em>Intercom<\/em> button<\/li>\n<li>Dial the intercom number<\/li>\n<\/ul>\n<p><strong>To answer an intercom call<\/strong><\/p>\n<ul>\n<li>Press the <em>Intercom<\/em> button<\/li>\n<\/ul>\n<h3>Call Pickup<\/h3>\n<p><strong>To answer a ringing call on a call pickup group members phone<\/strong><\/p>\n<ul>\n<li>Go off-hook<\/li>\n<li>Press the <em>PickUp<\/em> softkey<\/li>\n<li>Press the <em>Answer<\/em> softkey<\/li>\n<\/ul>\n<h3>Call Park<\/h3>\n<p><strong>To put a call on hold at one phone and retrieve it at another<\/strong><\/p>\n<ul>\n<li>Press the <em>Park<\/em> softkey<\/li>\n<li><em>Note:<\/em> Displayed park number\n<ul>\n<li>*XXX Hang up<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>To retrieve a parked call<\/strong><\/p>\n<ul>\n<li>Dial the park number: *XXX<\/li>\n<\/ul>\n<p><em>* Assigned to phones requiring this functionality<\/em><br \/>\n<\/div>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please be mindful when dialing to avoid misdials to 911. A misdial will trigger a visit from BU Police. Basic Calling Features&#8230;<\/p>\n","protected":false},"author":6621,"featured_media":0,"parent":97126,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97133"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6621"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=97133"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97133\/revisions"}],"predecessor-version":[{"id":122461,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97133\/revisions\/122461"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97126"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=97133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}