{"id":97126,"date":"2016-02-06T15:16:01","date_gmt":"2016-02-06T20:16:01","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=97126"},"modified":"2024-09-04T10:53:41","modified_gmt":"2024-09-04T14:53:41","slug":"voip","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/voip\/","title":{"rendered":"Cisco Handsets"},"content":{"rendered":"<p class=\"p1\">Boston University provides telephone service to the Charles River, Fenway, and Medical Campus via a Cisco VoIP telephone system.<\/p>\n<p class=\"p1\"><em>Please note that your telephone, which utilizes Boston University\u2019s data network, connects directly into the data port at your desk. Your computer will gain network access by being plugged into your telephone.<\/em><\/p>\n<h3><strong>Cisco\u00a0Handsets<\/strong><\/h3>\n<p>The Cisco 7841\u00a0is the standard desktop handsets while the Cisco 8851\u00a0is used in reception area phones. The Cisco 3905 is used\u00a0in common areas.<\/p>\n<p>Key features of each of these handsets can be found below:<\/p>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Standard Desktop Handset - Cisco 7841<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<a href=\"\/tech\/files\/2016\/02\/IMG_Cisco_7841.jpg\"><img loading=\"lazy\" src=\"\/tech\/files\/2016\/02\/IMG_Cisco_7841.jpg\" alt=\"IMG_Cisco_7841\" width=\"400\" height=\"340\" class=\"alignright size-full wp-image-97177\" \/><\/a><br \/>\n<strong><em>Key Features<\/em><\/strong><\/p>\n<ul>\n<li>+ Dialing (E.164)<\/li>\n<li>Abbreviated dial<\/li>\n<li>Adjustable ringing and volume levels<\/li>\n<li>Adjustable display contrast<\/li>\n<li>Agent greeting<\/li>\n<li>Auto-answer<\/li>\n<li>Auto-detection of headset (Not available on the IP Phone 7811)<\/li>\n<li>Busy Lamp Field (BLF) (Not available on the IP Phone 7811)<\/li>\n<li>Call back<\/li>\n<li>Call forward<\/li>\n<li>Call history<\/li>\n<li>Call park<\/li>\n<li>Call Pickup<\/li>\n<li>Call timer<\/li>\n<li>Call waiting<\/li>\n<li>Caller ID<\/li>\n<li>cBarge<\/li>\n<li>Corporate directory<\/li>\n<li>Conference<\/li>\n<li>Cross Cluster Extension Mobility (EMCC)<\/li>\n<li>Dial from the list<\/li>\n<li>Direct transfer<\/li>\n<li>Do not disturb<\/li>\n<li>Extension Mobility (EM)<\/li>\n<li>Forced access codes and client matter codes<\/li>\n<li>Group call pickup<\/li>\n<li>Hold\/resume<\/li>\n<li>Immediate divert<\/li>\n<li>Intercom (Not available on the IP Phone 7811)<\/li>\n<li>Join (Not available on the IP Phone 7811)<\/li>\n<li>Message-waiting indicator<\/li>\n<li>Meet me conference<\/li>\n<li>Mobility<\/li>\n<li>Music on hold<\/li>\n<li>Mute<\/li>\n<li>Network profiles (automatic)<\/li>\n<li>On- and off-network distinctive ringing<\/li>\n<li>Personal directory<\/li>\n<li>Privacy<\/li>\n<li>Private Line Automated Ringdown (PLAR)<\/li>\n<li>Redial<\/li>\n<li>Ring tone per line appearance<\/li>\n<li>Shared line<\/li>\n<li>Silent monitoring and recording<\/li>\n<li>Speed dial<\/li>\n<li>Time and date display<\/li>\n<li>Transfer<\/li>\n<li>Voicemail<\/li>\n<li>Whisper coaching<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Reception Area Handset - Cisco 8851<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<a href=\"\/tech\/files\/2016\/02\/IMG_Cisco_8851.jpeg\"><img loading=\"lazy\" src=\"\/tech\/files\/2016\/02\/IMG_Cisco_8851.jpeg\" alt=\"IMG_Cisco_8851\" width=\"400\" height=\"340\" class=\"alignright size-full wp-image-97178\" \/><\/a><\/p>\n<p><strong><em>Key Features<\/em><\/strong><\/p>\n<ul>\n<li>+ Dialing<\/li>\n<li>Abbreviated dialing<\/li>\n<li>Adjustable ring tones and volume levels<\/li>\n<li>Adjustable display brightness<\/li>\n<li>Agent greeting<\/li>\n<li>Auto-answer<\/li>\n<li>Auto-detection of headset<\/li>\n<li>cBarge<\/li>\n<li>Busy Lamp Field (BLF)<\/li>\n<li>Busy Lamp Field (BLF) Pickup<\/li>\n<li>Busy Lamp Field (BLF) speed dial<\/li>\n<li>Callback<\/li>\n<li>Call forward<\/li>\n<li>Call forward notification<\/li>\n<li>Call filter<\/li>\n<li>Call history lists<\/li>\n<li>Call park<\/li>\n<li>Call pickup<\/li>\n<li>Call timer<\/li>\n<li>Call waiting<\/li>\n<li>Call chaperone<\/li>\n<li>Caller ID<\/li>\n<li>Corporate directory<\/li>\n<li>Conference, including traditional Join feature<\/li>\n<li>Cross Cluster Extension Mobility (EMCC)<\/li>\n<li>Direct transfer<\/li>\n<li>Extension mobility<\/li>\n<li>Fast-dial service<\/li>\n<li>Forced access codes and client matter codes<\/li>\n<li>Group call pickup<\/li>\n<li>Hold<\/li>\n<li>Intercom<\/li>\n<li>Immediate divert<\/li>\n<li>Malicious-caller ID<\/li>\n<li>Message-waiting indicator (MWI)<\/li>\n<li>Meet-me conference<\/li>\n<li>Mobility<\/li>\n<li>Music on hold (MoH)<\/li>\n<li>Mute<\/li>\n<li>Network profiles (automatic)<\/li>\n<li>On- and off-network distinctive ringing<\/li>\n<li>Personal directory<\/li>\n<li>PickUp<\/li>\n<li>Predialing before sending<\/li>\n<li>Privacy<\/li>\n<li>Private Line Automated Ringdown (PLAR)<\/li>\n<li>Redial<\/li>\n<li>Ring tone per line appearance<\/li>\n<li>Service Uniform Resource Locator (URL)<\/li>\n<li>Shared line<\/li>\n<li>Silent monitoring and recording<\/li>\n<li>Speed dial<\/li>\n<li>Time and date display<\/li>\n<li>Transfer<\/li>\n<li>Uniform Resource Identifier (URI) dialing<\/li>\n<li>Visual voice mail<\/li>\n<li>Voice mail<\/li>\n<li>Whisper coaching<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Common Area Handset - Cisco 3905<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<a href=\"\/tech\/files\/2016\/02\/img_Cisco_3905.jpg\"><img loading=\"lazy\" src=\"\/tech\/files\/2016\/02\/img_Cisco_3905.jpg\" alt=\"img_Cisco_3905\" width=\"400\" height=\"340\" class=\"alignright size-full wp-image-97179\" \/><\/a><br \/>\n<strong><em>Key Features<\/em><\/strong><\/p>\n<ul>\n<li>Adjustable volume levels<\/li>\n<li>Auto barge<\/li>\n<li>Call forward<\/li>\n<li>Call pickup<\/li>\n<li>Call waiting<\/li>\n<li>Call transfer<\/li>\n<li>Conference<\/li>\n<li>Forced Authorization Codes (FAC)<\/li>\n<li>Group call pickup<\/li>\n<li>Message-waiting indicator<\/li>\n<li>Music on hold<\/li>\n<li>Private-line automatic ringdown (PLAR)<\/li>\n<li>Redial<\/li>\n<li>Shared line<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<h3>Connecting a Handset<\/h3>\n<p>Cisco handsets offer wired networking pass thru so you only need one network connection to connect both a phone and computer. The handset should be wired according to the image below. If no computer is using a wired network connection, the right computer port should be left empty. A network cable should never be connected from the right computer port to a wall network jack.<\/p>\n<p><img loading=\"lazy\" src=\"\/tech\/files\/2024\/09\/cisco-phone-rear-636x263.jpg\" alt=\"This image displays the rear of a Cisco phone handset and documents the correct networking procedure.\" width=\"636\" height=\"263\" class=\"aligncenter size-medium wp-image-154065\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2024\/09\/cisco-phone-rear-636x263.jpg 636w, https:\/\/www.bu.edu\/tech\/files\/2024\/09\/cisco-phone-rear-1024x423.jpg 1024w, https:\/\/www.bu.edu\/tech\/files\/2024\/09\/cisco-phone-rear-768x317.jpg 768w, https:\/\/www.bu.edu\/tech\/files\/2024\/09\/cisco-phone-rear.jpg 1430w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/p>\n<h3><strong>Learn More<\/strong><\/h3>\n<ul>\n<li>Visit the <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/phone-systems\/voip\/bu-voip-user-guide\/\">Telephone System User Guide<\/a><i class=\"icon-external-link external\"><\/i>, where you can view, print or download reference Cisco\u00a0handset quick reference guides,\u00a0watch online tutorials, or learn more about key handset features.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Boston University provides telephone service to the Charles River, Fenway, and Medical Campus via a Cisco VoIP telephone system. Please note that your telephone, which utilizes Boston University\u2019s data network, connects directly into the data port at your desk. Your computer will gain network access by being plugged into your telephone. Cisco\u00a0Handsets The Cisco 7841\u00a0is&#8230;<\/p>\n","protected":false},"author":6621,"featured_media":0,"parent":14652,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97126"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6621"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=97126"}],"version-history":[{"count":48,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97126\/revisions"}],"predecessor-version":[{"id":154067,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/97126\/revisions\/154067"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/14652"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=97126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}