{"id":96041,"date":"2015-12-14T12:58:41","date_gmt":"2015-12-14T17:58:41","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=96041"},"modified":"2025-08-15T16:20:11","modified_gmt":"2025-08-15T20:20:11","slug":"email-forwarding","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/support\/duo\/office365\/email-forwarding\/","title":{"rendered":"Email Forwarding"},"content":{"rendered":"<p data-start=\"661\" data-end=\"897\"><strong data-start=\"661\" data-end=\"675\">Important:<\/strong><br data-start=\"675\" data-end=\"678\" \/>Due to recent changes in email security policies from Google, Yahoo, and Microsoft, automatic forwarding of email from your BU email account to another email provider may no longer work and is no longer recommended.<\/p>\n<p data-start=\"904\" data-end=\"1024\">These providers now check that the sender in the original forwarded message matches the message received. For example:<\/p>\n<ul data-start=\"1027\" data-end=\"1382\">\n<li data-start=\"1027\" data-end=\"1127\">\n<p data-start=\"1029\" data-end=\"1127\">You receive an email from your doctor (<strong data-start=\"1068\" data-end=\"1088\"><a data-start=\"1070\" data-end=\"1086\" class=\"\" rel=\"noopener\" href=\"mailto:doctor@yahoo.com\">doctor@yahoo.com<\/a><\/strong>) to your BU inbox (<strong data-start=\"1108\" data-end=\"1123\"><a data-start=\"1110\" data-end=\"1121\" class=\"cursor-pointer\" rel=\"noopener\">user@bu.edu<\/a><\/strong>).<\/p>\n<\/li>\n<li data-start=\"1130\" data-end=\"1194\">\n<p data-start=\"1132\" data-end=\"1194\">You have auto-forwarding set to send to <strong data-start=\"1172\" data-end=\"1191\"><a data-start=\"1174\" data-end=\"1189\" class=\"cursor-pointer\" rel=\"noopener\">user2@gmail.com<\/a><\/strong>.<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1378\">\n<p data-start=\"1199\" data-end=\"1378\">Gmail expects the original sender (<strong data-start=\"1234\" data-end=\"1254\"><a data-start=\"1236\" data-end=\"1252\" class=\"\" rel=\"noopener\" href=\"mailto:doctor@yahoo.com\">doctor@yahoo.com<\/a><\/strong>) to match the sender received. Because the forwarded message will appear from <strong data-start=\"1333\" data-end=\"1348\"><a data-start=\"1335\" data-end=\"1346\" class=\"cursor-pointer\" rel=\"noopener\">user@bu.edu<\/a><\/strong>, Gmail will likely drop it.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1385\" data-end=\"1531\"><strong data-start=\"1385\" data-end=\"1404\">Recommendation:<\/strong> Use only one email account to process your mail. Over time, these vendors will increasingly throttle or drop forwarded mail.<\/p>\n<h3>Set up Email Forwarding in Exchange Online<\/h3>\n<ol>\n<li>Log in to your Exchange Online account at <a href=\"http:\/\/outlook.office365.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/outlook.office365.com\/<\/a><\/li>\n<li>Click the <strong>Gear icon<\/strong> in the top right corner.<br \/>\n<img loading=\"lazy\" src=\"\/tech\/files\/2015\/12\/ExchangeGear.png\" alt=\"ExchangeGear\" width=\"41\" height=\"45\" class=\"alignnone size-full wp-image-96043\" \/><\/li>\n<li>Under <strong>Your app settings<\/strong>, click <strong>Mail<\/strong>.<br \/>\n<img loading=\"lazy\" src=\"\/tech\/files\/2016\/11\/AppSettings_mail.png\" alt=\"AppSettings_mail\" width=\"154\" height=\"98\" class=\"alignnone size-full wp-image-102427\" \/><\/li>\n<li>Under <strong>Accounts<\/strong>, click <strong>Forwarding<\/strong>.<br \/>\n<img loading=\"lazy\" src=\"\/tech\/files\/2015\/12\/ExchangeForwarding.png\" alt=\"ExchangeForwarding\" width=\"151\" height=\"121\" class=\"alignnone size-full wp-image-96044\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2015\/12\/ExchangeForwarding.png 151w, https:\/\/www.bu.edu\/tech\/files\/2015\/12\/ExchangeForwarding-150x121.png 150w\" sizes=\"(max-width: 151px) 100vw, 151px\" \/><\/li>\n<li>Select the <strong>Start forwarding<\/strong> option, and enter the email address you want your mail to be forwarded to.\n<ul>\n<li><strong><em>Note<\/em><\/strong>: If you are forwarding to BU Google Mail, enter <strong>login@gmail.bu.edu<\/strong>, where login is your BU username.<\/li>\n<\/ul>\n<\/li>\n<li>If you want to keep a copy of your mail on the Exchange server, check the &#8220;<strong>Keep copy of forwarded messages<\/strong>&#8221; option.<br \/>\n<img loading=\"lazy\" src=\"\/tech\/files\/2015\/12\/ExchangeForwardingEmail.png\" alt=\"ExchangeForwardingEmail\" width=\"471\" height=\"260\" class=\"alignnone size-full wp-image-96045\" \/><\/li>\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Important:Due to recent changes in email security policies from Google, Yahoo, and Microsoft, automatic forwarding of email from your BU email account to another email provider may no longer work and is no longer recommended. These providers now check that the sender in the original forwarded message matches the message received. For example: You receive&#8230;<\/p>\n","protected":false},"author":1301,"featured_media":0,"parent":83959,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/96041"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1301"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=96041"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/96041\/revisions"}],"predecessor-version":[{"id":159215,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/96041\/revisions\/159215"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/83959"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=96041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}