{"id":95201,"date":"2015-11-17T13:27:43","date_gmt":"2015-11-17T18:27:43","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=95201"},"modified":"2016-03-02T15:19:11","modified_gmt":"2016-03-02T20:19:11","slug":"migration-troubleshooting","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/support\/duo\/office365\/migration-troubleshooting\/","title":{"rendered":"Migration Troubleshooting"},"content":{"rendered":"<p>These are known issues that may occur after your account has been migrated, along with the recommended solutions. If you experience any issue not listed below, please contact the IT Help Center at <a href=\"mailto:ithelp@bu.edu\">ithelp@bu.edu<\/a> or 617-353-4357.<\/p>\n<p>For all devices and platforms, please verify the following if you experience trouble post-migration:<\/p>\n<ul>\n<li>Your user name should be <strong>login@bu.edu<\/strong> on ALL devices and email clients<\/li>\n<li>If your old user name was: <strong>AD\\login<\/strong>, change it to <strong>login@bu.edu<\/strong><\/li>\n<li>If you see additional requests for login credentials, please close and restart you device or email client<\/li>\n<\/ul>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Android<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nIf you receive an error message similar to the one in this image, remove your BU account from your mobile device, and add it again using <a href=\"https:\/\/www.bu.edu\/tech\/support\/google\/enable\/office365\/mobile-devices\/android\/\" target=\"_blank\">these steps<\/a>.<br \/>\n<a href=\"\/tech\/files\/2015\/11\/AndroidAfterMigrationError2.png\"><img src=\"\/tech\/files\/2015\/11\/AndroidAfterMigrationError2-636x99.png\" alt=\"AndroidAfterMigrationError2\" width=\"500\" class=\"alignleft size-medium wp-image-95387\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2015\/11\/AndroidAfterMigrationError2-636x99.png 636w, https:\/\/www.bu.edu\/tech\/files\/2015\/11\/AndroidAfterMigrationError2.png 704w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/a><br \/>\n<\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Outlook for Mac<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nIn both Outlook 2011 and 2016, after migration a dialog box asks you if you want to allow the server to configure your settings, select the <strong>Always<\/strong> use my response for this server check box, and then click <strong>Allow<\/strong>.<br \/>\n<img loading=\"lazy\" src=\"\/tech\/files\/2015\/12\/OutlookAlwaysAllowAutodiscover.png\" alt=\"OutlookAlwaysAllowAutodiscover\" width=\"327\" height=\"211\" class=\"alignnone size-full wp-image-96048\" \/><br \/>\n<\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Outlook for PC<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nAfter migration, if Outlook begins to freeze, crash, or run slowly, you may want to <a href=\"https:\/\/support.office.com\/en-US\/article\/Turn-on-Cached-Exchange-Mode-7885AF08-9A60-4EC3-850A-E221C1ED0C1C\" title=\"Cached Exchange Mode\" target=\"_blank\">turn on Cached Exchange Mode<\/a>. This should resolve performance issues.<br \/>\n<\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Mac Mail<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nAfter migration, Mac Mail may fail to sync with your BU account. If that happens, you will need to remove the account from Mac Mail, and add it again using <a href=\"https:\/\/www.bu.edu\/tech\/support\/google\/enable\/office365\/desktop-clients\/mac-mail\/\" target=\"_blank\">these steps<\/a>.<br \/>\n<\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">IMAP<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nAfter migration, your IMAP account will need to be reconfigured to use the following settings:<\/p>\n<ul>\n<li>The incoming IMAP mail server should be changed to <strong>outlook.office365.com<\/strong> with <strong>TLS (port 993)<\/strong>.<\/li>\n<li>The SMTP server is <strong>smtp.office365.com<\/strong> with <strong>TLS (port 587)<\/strong>.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Shared Calendars<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nThe following are known issues with viewing Shared Calendars across premises (accounts that haven&#8217;t been migrated shared with accounts that are now in Office 365):<\/p>\n<ul>\n<li>Once your mailbox has been migrated, shared calendars not yet migrated may only show free\/busy blocks, rather than meeting details.<\/li>\n<li>You cannot set permissions to view a calendar cross-premise. This should only be a temporary issue, once the shared calendar accounts are migrated you will be able to set permissions again.<\/li>\n<li>Those with whom you share calendars who are not yet migrated may see a pop-up after your mailbox is migrated, asking them to \u201cquit and restart Outlook\u201d. That allows the calendars to sync cross-premise.<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\">When creating a new shared calendar in Office365, if the people you are sharing the calendar with have all been migrated to Office365, you can create the calendar in the desktop version of Outlook and provide the appropriate permissions. \u00a0If any of the people who you need to share the calendar with have not yet been migrated to Office365, you <b><i>must<\/i><\/b> use Outlook Web Access (OWA) to create the calendar and the associated permissions. \u00a0<\/span><\/p>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>These are known issues that may occur after your account has been migrated, along with the recommended solutions. If you experience any issue not listed below, please contact the IT Help Center at ithelp@bu.edu or 617-353-4357. For all devices and platforms, please verify the following if you experience trouble post-migration: Your user name should be&#8230;<\/p>\n","protected":false},"author":1301,"featured_media":0,"parent":83959,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/95201"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1301"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=95201"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/95201\/revisions"}],"predecessor-version":[{"id":95418,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/95201\/revisions\/95418"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/83959"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=95201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}