{"id":90359,"date":"2015-02-28T09:40:07","date_gmt":"2015-02-28T14:40:07","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=90359"},"modified":"2015-02-28T11:41:26","modified_gmt":"2015-02-28T16:41:26","slug":"closing-problem-tickets","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/problem-management\/closing-problem-tickets\/","title":{"rendered":"Closing Problem Tickets"},"content":{"rendered":"<h3>Closing Problem Tickets<\/h3>\n<p>Closing Problems is a manual process as it does require human intervention to ensure that all steps, tasks and changes have been completed successfully.<\/p>\n<p>In order to close a problem:<\/p>\n<ul>\n<li>Ensure all associated Tasks are in a state of Completed.<\/li>\n<li>Ensure all information is accurate.<\/li>\n<li>Change the Problem State to Closed\/Resolved.<\/li>\n<li>Problem ticket, once saved, will become read-only<\/li>\n<\/ul>\n<p>Note 1: Problem ticket will not close unless all tasks are complete. Error will be thrown until all tasks are completed.<\/p>\n<p>Note 2: If Problem&#8217;s are closed inadvertently, Problem Management will be able to re-open the Problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Closing Problem Tickets Closing Problems is a manual process as it does require human intervention to ensure that all steps, tasks and changes have been completed successfully. In order to close a problem: Ensure all associated Tasks are in a state of Completed. Ensure all information is accurate. Change the Problem State to Closed\/Resolved. Problem&#8230;<\/p>\n","protected":false},"author":6721,"featured_media":0,"parent":90284,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90359"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=90359"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90359\/revisions"}],"predecessor-version":[{"id":90389,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90359\/revisions\/90389"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90284"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=90359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}