{"id":90357,"date":"2015-02-28T09:39:02","date_gmt":"2015-02-28T14:39:02","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=90357"},"modified":"2015-02-28T11:45:30","modified_gmt":"2015-02-28T16:45:30","slug":"creating-changes","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/problem-management\/managing-problem-tickets\/creating-changes\/","title":{"rendered":"Creating Changes"},"content":{"rendered":"<h3>Creating Changes<\/h3>\n<p>There will be times when a Problem ticket will require an RFC to be created in order to fix the issue related to the Problem.\u00a0In order to create a change from a Problem:<\/p>\n<p>Navigate to the Problem Ticket<\/p>\n<ul>\n<li>Right click on the Top Menu Bar<\/li>\n<li>Select &#8220;Create Change&#8221;<\/li>\n<\/ul>\n<p>Selecting Create Change will<\/p>\n<ul>\n<li>Automatically change the Problem State to &#8220;Pending Change&#8221;<\/li>\n<li>open an RFC form with the following data pre-populated from the Problem ticket:\n<ul>\n<li>Assigned To = name of logged in user creating change<\/li>\n<li>Requested By\u00a0= name of logged in user creating change<\/li>\n<li>Opened By\u00a0= name of logged in user creating change<\/li>\n<li>Short Description = Problem&#8217;s short description<\/li>\n<li>Problem # = added to the Problem related list at the bottom of the RFC form<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The user will need to continue to fill out the RFC form and continue following the established Change Maangement Process.<\/p>\n<p>Note: Anytime a change is associated with a Problem\u00a0the Problem number will be added to notifications and sent to the Problem&#8217;s Assigned To.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creating Changes There will be times when a Problem ticket will require an RFC to be created in order to fix the issue related to the Problem.\u00a0In order to create a change from a Problem: Navigate to the Problem Ticket Right click on the Top Menu Bar Select &#8220;Create Change&#8221; Selecting Create Change will Automatically&#8230;<\/p>\n","protected":false},"author":6721,"featured_media":0,"parent":90342,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90357"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=90357"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90357\/revisions"}],"predecessor-version":[{"id":90391,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90357\/revisions\/90391"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90342"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=90357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}