{"id":90284,"date":"2015-02-26T14:08:53","date_gmt":"2015-02-26T19:08:53","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=90284"},"modified":"2025-08-28T10:42:47","modified_gmt":"2025-08-28T14:42:47","slug":"problem-management","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/problem-management\/","title":{"rendered":"Problem Management"},"content":{"rendered":"<p>In Service Management, a Problem is defined as a\u00a0cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.\u00a0<strong>The primary goals of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented.\u00a0<\/strong><\/p>\n<p>If you have questions about Problem Management, please open a ticket via <a href=\"http:\/\/bu.edu\/tech\/tickets\/\">MyTechWeb Service Portal<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Service Management, a Problem is defined as a\u00a0cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.\u00a0The primary goals of Problem Management are to prevent Incidents from happening, and to minimize the Impact of&#8230;<\/p>\n","protected":false},"author":6721,"featured_media":0,"parent":40554,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90284"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=90284"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90284\/revisions"}],"predecessor-version":[{"id":159352,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/90284\/revisions\/159352"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/40554"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=90284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}