{"id":74764,"date":"2014-02-26T22:06:55","date_gmt":"2014-02-27T03:06:55","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=74764"},"modified":"2025-04-24T20:37:02","modified_gmt":"2025-04-25T00:37:02","slug":"support","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class='clearfix support-row'><div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw mapmarker\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe620;\"><\/span><\/span><\/span> New to BU?<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/student\/' class=''>Get started as a student<\/a><\/h3><p>Get connected, view classes, access learning materials, and more.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/employee\/' class=''>Get started as an employee<\/a><\/h3><p>Get connected, stay secure, and discover the resources available to you as a BU employee.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/guest\/' class=''>Get started as an applicant or affiliate<\/a><\/h3><p>If you are not a student or employee but need access to a BU resource, this information will get you started.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/submit-view-tickets\/' class=''>Getting Help - Submitting & Viewing Tickets<\/a><\/h3><p>MyTechWeb Service Portal is your go-to resource for all things ticket related. <\/p><\/li>\n<\/ul><\/div><\/div>\n<div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw wifi\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe002;\"><\/span><\/span><\/span> Accounts &amp; Network Access<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/security\/iam\/authentication\/kerberos\/kerberos\/' class=''>Set up your BU login name &amp; Kerberos password<\/a><\/h3><p>Set up the account that gives you access to most BU online resources.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/security\/iam\/authentication\/kerberos\/kerberos\/reset\/' class=''>Change your password<\/a><\/h3><p>Whether you\u2019ve forgotten it or it\u2019s just time for a change.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/connect\/' class=''>Connect to the BU Network<\/a><\/h3><p>Set up a wired, wireless, or remote connection to the BU network.<\/p><\/li>\n<\/ul><\/div><\/div><\/div>\n<div class='clearfix support-row'><div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw mail\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe65e;\"><\/span><\/span><\/span> Email &amp; Calendaring<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/check-email\/' class=''>Check email on your computer or mobile device<\/a><\/h3><p>Configure a mail client on nearly any device.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/email\/forwarding\/' class=''>Forward email to a different account<\/a><\/h3><p>If you already have an email account that you prefer to use, you can forward BU mail to it.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/calendar\/' class=''>Use a calendar<\/a><\/h3><p>Organize events, view busy time of colleagues, and schedule appointments with ease.<\/p><\/li>\n<\/ul><\/div><\/div>\n<div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw blackboard\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe009;\"><\/span><\/span><\/span> Blackboard Learn<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/?page_id=75600' class=''>Find or create a course site<\/a><\/h3><p>Locate or post course materials and other helpful information.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/assignments\/' class=''>Upload & download assignments<\/a><\/h3><p>Submit and collaborate on documents and coursework.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/teaching\/lms\/blackboard\/instructors\/user-accounts\/' class=''>Add users to a course site<\/a><\/h3><p>Ensure that students, TAs, and instructors have the correct access to your course site.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/teaching\/instructional-video\/my-media\/getting-started\/' class=''>Add video to your course site<\/a><\/h3><p>Leverage MyMedia to share video on course sites and elsewhere.<\/p><\/li>\n<\/ul><\/div><\/div><\/div>\n<div class='clearfix support-row'><div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw buworks\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe00a;\"><\/span><\/span><\/span> BUworks<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/ppo.buw.bu.edu\/' class=''>Access BUworks<\/a><\/h3><p>Connect to and start using BUworks.<\/p><\/li>\n<li class=\"\"><h3><a href='http:\/\/www.bu.edu\/mybuworks\/' class=''>Access MyBUworks<\/a><\/h3><p>Connect to and start using MyBUworks.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/prw.buw.bu.edu\/gm\/folder-1.11.13224?originalContext=1.11.13167' class=''>Set up direct deposit<\/a><\/h3><p>Specify or change bank account information.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/buworks\/' class=''>Learn more about BUworks<\/a><\/h3><p>View process guides and get step-by-step help with BUworks.<\/p><\/li>\n<\/ul><\/div><\/div>\n<div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw laptop\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe00d;\"><\/span><\/span><\/span> Computing &amp; Printing<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/printing\/myprint\/myprint-configure\/' class=''>Configure MyPrint printers<\/a><\/h3><p>Print documents using your MyPrint allocation at locations across campus.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/desktop\/device-security\/endpoint-protection\/' class=''>Install antivirus software<\/a><\/h3><p>Make sure your computer is safe from malicious software.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/desktop\/distribution\/' class=''>Get software<\/a><\/h3><p>Take advantage of site-licensed or discounted software such as the Microsoft Office suite.<\/p><\/li>\n<\/ul><\/div><\/div><\/div>\n<div class='clearfix support-row'><div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw code\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe675;\"><\/span><\/span><\/span> Websites<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/get-a-website\/' class=''>Get a website<\/a><\/h3><p>Create a WordPress website for yourself, your department, or your student group.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/websites\/www\/wordpress\/plugins\/' class=''>Find WordPress plugins<\/a><\/h3><p>Look for the best available features to add to your BU WordPress website.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/websites\/www\/wordpress\/design-options\/' class=''>See site designs<\/a><\/h3><p>Browse the modern, flexible themes available for BU WordPress.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/websites\/www\/wordpress\/how-to\/' class=''>Learn more about WordPress<\/a><\/h3><p>See all BU WordPress how-to information available on TechWeb.<\/p><\/li>\n<\/ul><\/div><\/div>\n<div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw superscript\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe67b;\"><\/span><\/span><\/span> Research Computing<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/research\/' class=''>See all Research Computing support content<\/a><\/h3><p>Browse the Research Computing Services support pages to learn about our resources.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/research\/rcs\/' class=''>See Research Computing Services at a glance<\/a><\/h3><p>Discover the Research Computing Services department and initiatives.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/research\/whats-happening\/highlights\/' class=''>Browse research project highlights<\/a><\/h3><p>Look through a selection of research projects that have used the computing and consulting services provided by Research Computing Services.<\/p><\/li>\n<\/ul><\/div><\/div><\/div>\n<p><span><div class='clearfix support-row'><div class='support-block'><div><h2><span class=\"orange-circle\"><span class=\"tw lock\"><span class=\"ss-icon tw\" aria-hidden=\"true\" data-icon=\"&#xe612;\"><\/span><\/span><\/span> Information Security<\/h2><ul>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/information-security\/' class=''>See all Information Security support content<\/a><\/h3><p>Browse the Information Security Services support pages to learn about our resources.<\/p><\/li><li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/information-security\/security-for-everyone\/' class=''>Browse Security How Tos<\/a><\/h3><p>Security guidance for your everyday life.<\/p><\/li>\n<li class=\"\"><h3><a href='https:\/\/www.bu.edu\/tech\/support\/information-security\/docs\/dsaanddatatrustee\/' class=''>Resources for DSAs &amp; Data Trustees<\/a><\/h3><p>Browse a complete list of resources for Department Security Administrators &amp; Data Trustees<\/p><\/li>\n<li class=\"\"><h3><a href='http:\/\/www.bu.edu\/help\/tech\/security\/' class=''>Send Us A Service Request<\/a><\/h3><\/li>\n<\/ul><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4900,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"page-supportlanding.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/74764"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4900"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=74764"}],"version-history":[{"count":52,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/74764\/revisions"}],"predecessor-version":[{"id":153616,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/74764\/revisions\/153616"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=74764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}