{"id":64939,"date":"2013-04-12T11:07:18","date_gmt":"2013-04-12T15:07:18","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=64939"},"modified":"2023-12-06T17:15:16","modified_gmt":"2023-12-06T22:15:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/teaching\/lms\/blackboard\/students\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Editing your first name in Blackboard<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p>1) Select your name on the left hand navigation to be brought to your <a href=\"https:\/\/learn.bu.edu\/ultra\/profile\">Profile Page<\/a>.<br \/>\n2) Hover over your name and click the pencil icon that appears:<br \/>\n<a href=\"\/tech\/files\/2020\/08\/bb_edit_firstname.png\"><img loading=\"lazy\" src=\"\/tech\/files\/2020\/08\/bb_edit_firstname.png\" alt=\"\" width=\"567\" height=\"144\" class=\"aligncenter wp-image-129943 size-full\" \/><\/a><br \/>\n3) Edit your first name as desired, then click <strong>Done<\/strong> to save your changes. Your chosen first name will be visible across all Blackboard courses\u00a0 (Please note: this change will apply within the Blackboard Learn environment only)<\/p>\n<p><a href=\"\/tech\/files\/2020\/08\/Screen-Shot-2020-08-04-at-4.48.44-PM.png\"><img loading=\"lazy\" src=\"\/tech\/files\/2020\/08\/Screen-Shot-2020-08-04-at-4.48.44-PM.png\" alt=\"\" width=\"443\" height=\"321\" class=\"wp-image-129944 size-full aligncenter\" \/><\/a><\/p>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">How do I submit my assignments?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>From the <strong>Course Menu<\/strong> on the left side of your course site, select the <b>Content Area<\/b> containing your assignments.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img class=\"aligncenter size-medium wp-image-64946\" title=\"plaintext\" alt=\"plaintext\" src=\"\/tech\/files\/2014\/01\/assign1.png\" \/><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Open the assignment you&#8217;d like to submit by clicking on the assignment title.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img class=\"aligncenter size-medium wp-image-64946\" title=\"plaintext\" alt=\"plaintext\" src=\"\/tech\/files\/2014\/01\/assign2.png\" \/><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Either copy and paste the assignment text into the <strong>Submission<\/strong> box or use <strong>Browse My Computer<\/strong> to upload a document. Files related to the assignment (if applicable) can be accessed from this page.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img class=\"aligncenter size-medium wp-image-64946\" title=\"plaintext\" alt=\"plaintext\" src=\"\/tech\/files\/2014\/01\/assign3.png\" \/><\/p>\n<ol>\n<li>Click <strong>Submit<\/strong><\/li>\n<li>A confirmation message indicates that your assignment was submitted correctly.<\/li>\n<\/ol>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">My instructor is using blogs, journals, and wikis. How do I post with these tools?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<h4><strong>Blogs<\/strong><br \/>\n<video width=\"625px\" height=\"425\" controls=\"controls\"><source src=\"\/av\/tech\/bblearn\/PostBlogEntry.mp4\" type=\"video\/mp4; codecs=&quot;avc1.42E01E, mp4a.40.2&quot;\" \/><source src=\"\/av\/tech\/bblearn\/PostBlogEntry.ogv\" type=\"video\/ogg; codecs=&quot;theora, vorbis&quot;\" \/><object width=\"625px\" height=\"425\" classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http:\/\/download.macromedia.com\/pub\/shockwave\/cabs\/flash\/swflash.cab#version=6,0,40,0\"><param name=\"allowFullScreen\" value=\"true\" \/><param name=\"wmode\" value=\"transparent\" \/><param name=\"flashVars\" value=\"config={'playlist':[{'url':'http%3A%2F%2Fwww.bu.edu%2Fav%2Ftech%2Fbblearn%2FPostBlogEntry.mp4','autoPlay':false}]}\" \/><param name=\"src\" value=\"https:\/\/www.bu.edu\/tech\/wp-includes\/js\/tinymce\/plugins\/media\/moxieplayer.swf\" \/><param name=\"flashvars\" value=\"url=\/av\/tech\/bblearn\/PostBlogEntry.mp4&amp;poster=\/tech\/wp-admin\/\" \/><param name=\"allowfullscreen\" value=\"true\" \/><param name=\"allowscriptaccess\" value=\"true\" \/><embed width=\"625px\" height=\"425\" type=\"application\/x-shockwave-flash\" src=\"https:\/\/www.bu.edu\/tech\/wp-includes\/js\/tinymce\/plugins\/media\/moxieplayer.swf\" allowfullscreen=\"allowfullscreen\" wmode=\"transparent\" flashvars=\"config={'playlist':[{'url':'http%3A%2F%2Fwww.bu.edu%2Fav%2Ftech%2Fbblearn%2FPostBlogEntry.mp4','autoPlay':false}]}\" flashvars=\"url=\/av\/tech\/bblearn\/PostBlogEntry.mp4&amp;poster=\/tech\/wp-admin\/\" allowfullscreen=\"allowfullscreen\" allowscriptaccess=\"true\" \/><\/object>&nbsp;<\/video><br \/>\n<strong> <\/strong><\/h4>\n<ol start=\"1\">\n<li>Select <b>Tools<\/b> from the <b>Course Menu.<\/b><\/li>\n<li>Click <b>Blogs<\/b>.<\/li>\n<li>Select the blog you\u2019d like to post to.<\/li>\n<li>Click the <b>Create Blog Entry<\/b> button.<\/li>\n<li>Enter a <b>Title<\/b>.<\/li>\n<li>Add the post content in the <b>Entry Message<\/b> text box.<\/li>\n<li>Attach a file if desired and enter a descriptive <b>Link Title<\/b>.<\/li>\n<li>Click <b>Post Entry<\/b> or <b>Save Entry as Draft<\/b> for later posting. Drafts may be viewed by clicking <b>View Drafts<\/b> from the main <b>Blog<\/b> page.<\/li>\n<\/ol>\n<h4><strong>Journals<\/strong><br \/>\n<video width=\"625px\" height=\"425\" controls=\"controls\"><source src=\"\/av\/tech\/bblearn\/PostJournalEntry.mp4\" type=\"video\/mp4; codecs=&quot;avc1.42E01E, mp4a.40.2&quot;\" \/><source src=\"\/av\/tech\/bblearn\/PostJournalEntry.ogv\" type=\"video\/ogg; codecs=&quot;theora, vorbis&quot;\" \/><object width=\"625px\" height=\"425\" classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http:\/\/download.macromedia.com\/pub\/shockwave\/cabs\/flash\/swflash.cab#version=6,0,40,0\"><param name=\"allowFullScreen\" value=\"true\" \/><param name=\"wmode\" value=\"transparent\" \/><param name=\"flashVars\" value=\"config={'playlist':[{'url':'http%3A%2F%2Fwww.bu.edu%2Fav%2Ftech%2Fbblearn%2FPostJournalEntry.mp4','autoPlay':false}]}\" \/><param name=\"src\" value=\"https:\/\/www.bu.edu\/tech\/wp-includes\/js\/tinymce\/plugins\/media\/moxieplayer.swf\" \/><param name=\"flashvars\" value=\"url=\/av\/tech\/bblearn\/PostJournalEntry.mp4&amp;poster=\/tech\/wp-admin\/\" \/><param name=\"allowfullscreen\" value=\"true\" \/><param name=\"allowscriptaccess\" value=\"true\" \/><embed width=\"625px\" height=\"425\" type=\"application\/x-shockwave-flash\" src=\"https:\/\/www.bu.edu\/tech\/wp-includes\/js\/tinymce\/plugins\/media\/moxieplayer.swf\" allowfullscreen=\"allowfullscreen\" wmode=\"transparent\" flashvars=\"config={'playlist':[{'url':'http%3A%2F%2Fwww.bu.edu%2Fav%2Ftech%2Fbblearn%2FPostJournalEntry.mp4','autoPlay':false}]}\" flashvars=\"url=\/av\/tech\/bblearn\/PostJournalEntry.mp4&amp;poster=\/tech\/wp-admin\/\" allowfullscreen=\"allowfullscreen\" allowscriptaccess=\"true\" \/><\/object>&nbsp;<\/video><br \/>\n<strong><\/strong><\/h4>\n<ol start=\"1\">\n<li>Select <b>Tools<\/b> from the <b>Course Menu.<\/b><\/li>\n<li>Click <b>Journals<\/b>.<\/li>\n<li>Select the Journal in which you\u2019d like to create an entry.<\/li>\n<li>Click the <b>Create Journal Entry<\/b> button.<\/li>\n<li>Enter an <b>Entry Title<\/b>.<\/li>\n<li>Type your content in the <b>Entry Message<\/b> text box.<\/li>\n<li>Attach a file if desired. <b>File Name<\/b> is used as a title by default. Type a descriptive name in the <b>Link Title <\/b>field if desired.<\/li>\n<li>Click <b>Post Entry<\/b> or <b>Save Entry as Draft<\/b> for later posting. Drafts may be viewed by clicking <b>View Drafts<\/b> on the main Journal page.<\/li>\n<\/ol>\n<h4><strong>Wikis<\/strong><br \/>\n<video width=\"625px\" height=\"425\" controls=\"controls\"><source src=\"\/av\/tech\/bblearn\/PostWikiPage.mp4\" type=\"video\/mp4; codecs=&quot;avc1.42E01E, mp4a.40.2&quot;\" \/><source src=\"\/av\/tech\/bblearn\/PostWikiPage.ogv\" type=\"video\/ogg; codecs=&quot;theora, vorbis&quot;\" \/><object width=\"625px\" height=\"425\" classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http:\/\/download.macromedia.com\/pub\/shockwave\/cabs\/flash\/swflash.cab#version=6,0,40,0\"><param name=\"allowFullScreen\" value=\"true\" \/><param name=\"wmode\" value=\"transparent\" \/><param name=\"flashVars\" value=\"config={'playlist':[{'url':'http%3A%2F%2Fwww.bu.edu%2Fav%2Ftech%2Fbblearn%2FPostWikiPage.mp4','autoPlay':false}]}\" \/><param name=\"src\" value=\"https:\/\/www.bu.edu\/tech\/wp-includes\/js\/tinymce\/plugins\/media\/moxieplayer.swf\" \/><param name=\"flashvars\" value=\"url=\/av\/tech\/bblearn\/PostWikiPage.mp4&amp;poster=\/tech\/wp-admin\/\" \/><param name=\"allowfullscreen\" value=\"true\" \/><param name=\"allowscriptaccess\" value=\"true\" \/><embed width=\"625px\" height=\"425\" type=\"application\/x-shockwave-flash\" src=\"https:\/\/www.bu.edu\/tech\/wp-includes\/js\/tinymce\/plugins\/media\/moxieplayer.swf\" allowfullscreen=\"allowfullscreen\" wmode=\"transparent\" flashvars=\"config={'playlist':[{'url':'http%3A%2F%2Fwww.bu.edu%2Fav%2Ftech%2Fbblearn%2FPostWikiPage.mp4','autoPlay':false}]}\" flashvars=\"url=\/av\/tech\/bblearn\/PostWikiPage.mp4&amp;poster=\/tech\/wp-admin\/\" allowfullscreen=\"allowfullscreen\" allowscriptaccess=\"true\" \/><\/object>&nbsp;<\/video><\/h4>\n<p><strong>Create a Page<\/strong><\/p>\n<ol start=\"1\">\n<li>Select <b>Tools<\/b> from the <b>Course Menu<\/b>.<\/li>\n<li>Click <b>Wikis<\/b>.<\/li>\n<li>Open the desired Wiki by clicking its name.<\/li>\n<li>Click the <b>Create Wiki Page<\/b> button.<\/li>\n<li>Enter a <b>Name<\/b> for the Wiki page.<\/li>\n<li>Enter the page content using the <b>Content<\/b> text box.<\/li>\n<li>Click <b>Submit <\/b>to publish your page.<\/li>\n<\/ol>\n<p><strong>Edit Existing Content<\/strong><\/p>\n<ol start=\"1\">\n<li>Select <b>Tools<\/b> from the <b>Course Menu<\/b>.<\/li>\n<li>Click <b>Wikis<\/b>.<\/li>\n<li>Open the desired Wiki by clicking its name.<\/li>\n<li>Click <b>Edit Wiki Content<\/b>.<\/li>\n<li>Modify the page as you\u2019d like.<\/li>\n<li>Click <b>Submit<\/b> to save your changes.<\/li>\n<\/ol>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Why is my discussion post not formatted correctly?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p>Try to ensure you are not pasting text from Microsoft Word when posting to a discussion, blog, or wiki.<\/p>\n<p>Most websites and browsers understand a language known as &#8216;UTF-8&#8217;. UTF-8 is a character set that these browsers and websites use to interpret what the code dictates.<\/p>\n<p>MS Word uses a different, proprietary language. While you see the proper formatting while composing, the browser interprets an entirely different language, which can cause great disparity between your desired formatting and what is actually posted.<\/p>\n<p>You can still compose your text within MS Word, but you&#8217;ll want to ensure the text is converted into plain-text (a UTF-8 format) before submitting it in the browser. One way to do this is to paste it into a plain-text editor, such as NotePad(PC) or TextEdit (Mac). Both programs should be installed on your machine by default.<\/p>\n<p>You can also use the plain-text editor within Blackboard. First, turn the &#8216;Text Editor&#8217; off, then select &#8216;Plain Text&#8217; from the radial buttons on the bottom of the text box, as seen in the following screenshot:<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-medium wp-image-64946\" title=\"plaintext\" alt=\"plaintext\" src=\"\/tech\/files\/2013\/04\/plaintext-636x310.png\" height=\"310\" width=\"636\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2013\/04\/plaintext-636x310.png 636w, https:\/\/www.bu.edu\/tech\/files\/2013\/04\/plaintext.png 671w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/p>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Why can't I upload\/download an attachment?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\n<strong>Naming convention:<\/strong> When submitting a file on Blackboard, you&#8217;ll want to make sure the file name only contains alphanumeric characters (Aa-Zz, 0-9). It is considered best practice to use hyphens ( &#8211; ) and underscores ( _ ) instead of spaces when naming files. Do not use special characters such as: ! # $ % &amp; &#8216; @ ^ ` ~ + , . ; = ) (<\/p>\n<p>If you encounter trouble opening a file that has special characters in the file name, request that the author modify the name and re-upload the file.<\/p>\n<p><strong>Size:<\/strong> There is <strong>150 MB<\/strong> limit for files uploaded to Blackboard. Larger files will cause the system to time out and generate an error message.<br \/>\n<\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Why can't I view videos in the mobile app?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nSome Apple iPhone\/iPad users may experience issues viewing Kaltura\/MyMedia videos in a mobile browser or on the Bb Mobile app. Enabling cookies and cross-browser tracking will typically fix this issue. For details on how to change your settings, see <a href=\"https:\/\/www.whatismybrowser.com\/guides\/how-to-enable-cookies\/safari-iphone\">https:\/\/www.whatismybrowser.com\/guides\/how-to-enable-cookies\/safari-iphone<\/a><br \/>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1303,"featured_media":0,"parent":64563,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/64939"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=64939"}],"version-history":[{"count":38,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/64939\/revisions"}],"predecessor-version":[{"id":149414,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/64939\/revisions\/149414"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/64563"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=64939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}