{"id":63275,"date":"2013-03-11T15:10:53","date_gmt":"2013-03-11T19:10:53","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=63275"},"modified":"2024-06-20T14:00:02","modified_gmt":"2024-06-20T18:00:02","slug":"service-management","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/service-management\/","title":{"rendered":"Service Management Systems"},"content":{"rendered":"<p>IS&amp;T offers a service management system to support various university functions and practices. Practices supported include case management for university administrative functions such as Financial Affairs as well as IT Service Management. Service management systems provide a platform\u00a0which enables an organization to have the right people, tools, and processes in place to function optimally and provide excellent customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&amp;T offers a service management system to support ITIL processes for Incident, Request, Problem, Change, Knowledge, and Release and System Development Lifecycle Management&#8230;.<\/p>\n","protected":false},"author":1303,"featured_media":0,"parent":43,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"service.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/63275"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=63275"}],"version-history":[{"count":17,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/63275\/revisions"}],"predecessor-version":[{"id":123545,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/63275\/revisions\/123545"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/43"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=63275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}