{"id":60445,"date":"2012-11-21T12:18:16","date_gmt":"2012-11-21T17:18:16","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=60445"},"modified":"2012-12-09T17:51:30","modified_gmt":"2012-12-09T22:51:30","slug":"simultaneous-update-alert-2","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/managing-tickets\/how-to-basics\/simultaneous-update-alert-2\/","title":{"rendered":"Simultaneous Update Alert"},"content":{"rendered":"<p>The system\u00a0will present a \u00a0pop-up alert message\u00a0to users if and when changes to a ticket are simultaneously created or saved by another agent working in the same ticket.\u00a0 The system will allow users to save or abort changes made in lieu of previous changes.<\/p>\n<p><a href=\"\/tech\/files\/2012\/11\/Simultaneous-Update-Alert6.png\"><img loading=\"lazy\" src=\"\/tech\/files\/2012\/11\/Simultaneous-Update-Alert6.png\" alt=\"Simultaneous Update Alert\" title=\"Simultaneous Update Alert\" class=\"alignnone size-full wp-image-60447\" height=\"178\" width=\"579\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The system\u00a0will present a \u00a0pop-up alert message\u00a0to users if and when changes to a ticket are simultaneously created or saved by another agent working in the same ticket.\u00a0 The system will allow users to save or abort changes made in lieu of previous changes&#8230;.<\/p>\n","protected":false},"author":6720,"featured_media":0,"parent":46365,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/60445"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6720"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=60445"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/60445\/revisions"}],"predecessor-version":[{"id":61200,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/60445\/revisions\/61200"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46365"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=60445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}