{"id":51430,"date":"2011-12-01T14:33:18","date_gmt":"2011-12-01T19:33:18","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=51430"},"modified":"2024-10-29T13:56:56","modified_gmt":"2024-10-29T17:56:56","slug":"knowledge","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/knowledge\/","title":{"rendered":"Knowledge Management"},"content":{"rendered":"<p>All ServiceNow agents can create, improve, and retire knowledge articles. By incorporating knowledge article creation and updates into your daily workflow, you&#8217;ll help ensure our knowledge base is comprehensive, up-to-date, and easily accessible.<\/p>\n<p>To suggest additional topics for TechWeb, please use the <strong><a href=\"https:\/\/www.bu.edu\/tech\/contact\/techweb-feedback\/\">TechWeb feedback form<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All ServiceNow agents can create, improve, and retire knowledge articles. By incorporating knowledge article creation and updates into your daily workflow, you&#8217;ll help ensure our knowledge base is comprehensive, up-to-date, and easily accessible. To suggest additional topics for TechWeb, please use the TechWeb feedback form&#8230;.<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":40554,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/51430"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=51430"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/51430\/revisions"}],"predecessor-version":[{"id":154790,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/51430\/revisions\/154790"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/40554"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=51430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}