{"id":49970,"date":"2011-10-20T13:29:56","date_gmt":"2011-10-20T17:29:56","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=49970"},"modified":"2024-02-02T19:25:49","modified_gmt":"2024-02-03T00:25:49","slug":"headers","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/email\/bu-email\/office-365-outlook\/management\/headers\/","title":{"rendered":"Viewing Full Headers"},"content":{"rendered":"

Incoming email messages contain information about the routing of the message between its sender and you. By default, most email clients don\u2019t automatically display all of this information for you – you will see just the basic header information, such as From, Subject, Date, and To, and the rest of the header is hidden. However, sometimes you will need to display full headers in order to send them in to the IT Help Center<\/a> for support.
\n<\/strong><\/p>\n

Follow these steps to display full headers in a variety of e-mail clients<\/strong><\/p>\n

Outlook\u00a0 (Mac)<\/h2>\n

Right-click on the message in the item list and select View Source.<\/strong> If you need to e-mail the full headers to the Help Center, you can select, copy, and paste the message text.<\/p>\n

Outlook (Web)<\/h2>\n

Double-click to open the message <\/strong>you want headers for in its own window. Then, hover over the button bar at the top until you see the button <\/strong>called Message Details<\/strong>. Click on it and you will then see Internet headers<\/strong> in the resulting window. If you need to e-mail the full headers to the Help Center, you can select, copy, and paste the header text.<\/p>\n

Outlook (Windows)<\/h2>\n

In order to get full headers, double-click on the message<\/strong> so it opens in a new window. Then go to File <\/strong>and click on Properties<\/strong> (on the Info tab). You will then see the Internet headers<\/strong> at the bottom of the window. If you need to e-mail the full headers to the Help Center, you can select, copy, and paste the header text.<\/p>\n

macOS Mail<\/h2>\n

Go to the View<\/strong> menu and select Message<\/strong> and then choose Raw Source<\/strong>. To copy this information into a new message, you may then choose Edit:Copy<\/strong>, open a new message, and choose Edit:Paste<\/strong>.<\/p>\n

 <\/p>\n

Mozilla Thunderbird<\/h2>\n

Select the message you want headers for and choose View-Headers-All<\/strong>. If you are working on a support issue with the IT Help Center, you can simply forward the message now and all of the headers will be available to them. To hide full headers, choose View-Headers-Normal.<\/p>\n

BU Google Mail and<\/em> personal Gmail
\n<\/strong><\/h2>\n
    \n
  1. Double click the message to open it<\/li>\n
  2. Click on the “three dots” button in the upper right corner of the message<\/li>\n
  3. From the resulting pull-down menu, select Show Original<\/strong>. This action will open a separate window containing the raw message source, which includes your full headers.<\/li>\n
  4. Copy the resulting message source and paste it into a new e-mail message, which you can then use to send in to the IT Help Center.<\/li>\n<\/ol>\n

    Yahoo<\/h2>\n

    Open the mail message, then scroll down to the bottom of the message, and click on Full Headers, which is right justified along the line that has “Previous,” “Next,” etc. The message will not forward with full headers, but you can copy and paste the displayed headers into a new mail message, which you can then send in to the IT Help Center.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Incoming email messages contain information about the routing of the message between its sender and you. By default, most email clients don\u2019t automatically display all of this information for you – you will see just the basic header information, such as From, Subject, Date, and To, and the rest of the header is hidden. However,…<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":42841,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49970"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=49970"}],"version-history":[{"count":22,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49970\/revisions"}],"predecessor-version":[{"id":150270,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49970\/revisions\/150270"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/42841"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=49970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}