{"id":49231,"date":"2011-09-19T14:27:42","date_gmt":"2011-09-19T18:27:42","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=49231"},"modified":"2013-05-20T10:51:39","modified_gmt":"2013-05-20T14:51:39","slug":"resolved","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/managing-tickets\/notifications\/resolved\/","title":{"rendered":"Notifications – Resolved"},"content":{"rendered":"

These tickets are fabricated and therefore links to ServiceNow will not lead directly to the ticket. Test and production copies of notifications in ServiceNow will send active links to real ticket data.<\/em><\/p>\n

To the Client (BU community)<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Resolved \u2013 My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

This is an automated message to acknowledge that your ticket has been resolved<\/strong>.<\/p>\n

\n

INC11023456<\/strong><\/a>: My Blackboard site is unavailable.<\/p>\n

Client Communication<\/strong><\/p>\n

2011-09-16 10:03:06 EDT \u2013 Specialist, Support <\/strong>Client communication
\nDear Professor,<\/p>\n

Your Blackboard 8 course site was still set to be unavailable to students. To make sure your students have immediate access, we have made your course site available. You can change this setting whenever you\u2019d like by going to the Settings screen available from the Course Options section of your Control Panel.<\/p>\n

Please let us know if you have any questions,<\/p>\n

Support<\/p>\n

 <\/p>\n

\n
\n
Not resolved? Please\u00a0reply<\/a> to let us know.<\/div>\n
<\/div>\n
<\/div>\n
All set? Click here to provide\u00a0feedback<\/a>.<\/div>\n
<\/div>\n
<\/div>\n
Or,\u00a0skip the survey<\/a> and confirm that this issue is resolved.<\/div>\n
<\/div>\n
<\/div>\n
Thank you for your help improving our client service.<\/div>\n<\/div>\n

 <\/p>\n

IT Help Center
\nInformation Services & Technology
\nBoston University
\n617-353-HELP (4357)
\n<\/div>\n<\/div>\n\n

To the Client (non-BU community)<\/h4>
\n

Subject<\/h4>\n

INC11023456: Resolved \u2013 My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

This is an automated message to acknowledge that your ticket has been resolved<\/strong>.<\/p>\n

\n

INC11023456<\/strong>: My Blackboard site is unavailable.<\/p>\n

Client Communication<\/strong><\/p>\n

2011-09-16 10:03:06 EDT \u2013 Specialist, Support <\/strong>Client communication
\nDear Professor,<\/p>\n

Your Blackboard 8 course site was still set to be unavailable to students. To make sure your students have immediate access, we have made your course site available. You can change this setting whenever you\u2019d like by going to the Settings screen available from the Course Options section of your Control Panel.<\/p>\n

Please let us know if you have any questions,<\/p>\n

Support<\/p>\n

 <\/p>\n

\n
Not resolved? Please\u00a0reply<\/a> to let us know.<\/div>\n
<\/div>\n
All set? Click here to\u00a0confirm your resolution<\/a> and let us know.<\/div>\n
<\/div>\n
Thank you for your prompt confirmation.<\/div>\n
<\/div>\n

 <\/p>\n

IT Help Center
\nInformation Services & Technology
\nBoston University
\n617-353-HELP (4357)
\n<\/div>\n<\/div>\n
\n

To the External Watch List<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Resolved \u2013 msprof@bu.edu – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

This is an automated message to acknowledge that a ticket you are watching has been resolved<\/strong>.<\/p>\n

\n

INC11023456<\/strong>: My Blackboard site is unavailable.<\/p>\n

Client Communication<\/strong><\/p>\n

2011-09-16 10:03:06 EDT \u2013 Specialist, Support <\/strong>Client communication
\nDear Professor,<\/p>\n

Your Blackboard 8 course site was still set to be unavailable to students. To make sure your students have immediate access, we have made your course site available. You can change this setting whenever you\u2019d like by going to the Settings screen available from the Course Options section of your Control Panel.<\/p>\n

Please let us know if you have any questions,<\/p>\n

Support<\/p>\n

 <\/p>\n

\n

Thank you for your time and attention.<\/p>\n

IT Help Center
\nInformation Services & Technology
\nBoston University
\n617-353-HELP (4357)
\n<\/div>\n<\/div>\n
\n

To the Internal Watch List<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Resolved \u2013 msprof@bu.edu – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

A ticket you are watching has been resolved<\/strong>. You may\u00a0log in to track, view, or update the ticket<\/a>.<\/p>\n

 <\/p>\n

\n

Resolution<\/strong>:<\/strong><\/p>\n

2011-09-16 08:03:06 EDT \u2013 Specialist, Support <\/strong>Resolution<\/p>\n

Set Blackboard 8 course to “available”.<\/p>\n

<\/div>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"

These tickets are fabricated and therefore links to ServiceNow will not lead directly to the ticket. Test and production copies of notifications in ServiceNow will send active links to real ticket data….<\/p>\n","protected":false},"author":1303,"featured_media":0,"parent":49185,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49231"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=49231"}],"version-history":[{"count":11,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49231\/revisions"}],"predecessor-version":[{"id":49234,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49231\/revisions\/49234"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49185"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=49231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}