{"id":49188,"date":"2011-09-19T10:41:31","date_gmt":"2011-09-19T14:41:31","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=49188"},"modified":"2013-05-20T10:50:36","modified_gmt":"2013-05-20T14:50:36","slug":"arrival","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/managing-tickets\/notifications\/arrival\/","title":{"rendered":"Notifications – Arrival"},"content":{"rendered":"

These tickets are fabricated and therefore links to ServiceNow will not lead directly to the ticket. Test and production copies of notifications in ServiceNow will send active links to real ticket data.<\/em><\/p>\n

To the Client (BU community)<\/h4>
\n

Subject<\/h4>\n

INC11023456: Created – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

This is an automated message to acknowledge that a ticket has been created<\/strong>.<\/p>\n

\n

Ticket INC11023456<\/a><\/strong>:<\/p>\n

Short Description:<\/strong> My Blackboard site is unavailable.<\/p>\n

Description<\/strong>:<\/p>\n

My students have told me that they are unable to view my rh102 Blackboard 8 site. Could you tell me why they’re unable to view the course?<\/p>\n

Thanks.<\/p>\n

\n

You may log in to track, view, or update your ticket<\/a>, or reply directly to this message to update your ticket via email.<\/p>\n

IT Help Center
\nInformation Services & Technology
\nBoston University
\n617-353-HELP (4357)
\n<\/div>\n<\/div>\n
\n

To the Client (non-BU community)<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Created – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

This is an automated message to acknowledge that a ticket has been created<\/strong>.<\/p>\n

\n

Ticket INC11023456<\/strong>: My Blackboard site is unavailable.<\/p>\n

Description<\/strong>:
\nMy students have told me that they are unable to view my rh102 Blackboard 8 site. Could you tell me why they’re unable to view the course?<\/p>\n

Thanks.<\/p>\n

\n

You may reply directly to this message to update your ticket via email.<\/p>\n

IT Help Center
\nInformation Services & Technology
\nBoston University
\n617-353-HELP (4357)
\n<\/div>\n<\/div>\n
\n

To the Assignment Group<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Arrived – msprof@bu.edu – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

INC11023456<\/a> has been assigned<\/strong> to Server Administration.<\/p>\n

Client<\/strong>: Casey Professor
\nBU login name<\/strong>: msprof
\nOffice phone<\/strong>: 617-353-2000
\nDepartment<\/strong>: College of General Studies
\nVIP: f<\/strong>alse<\/p>\n

Client’s Office Location<\/strong>:
\n871 Commonwealth Ave.<\/p>\n

Short Description<\/strong>:
\nMy Blackboard site is unavailable.<\/p>\n

Description<\/strong>:
\nMy students have told me that they are unable to view my rh102 Blackboard 8 site. Could you tell me why they’re unable to view the course?<\/p>\n

Thanks.
\n<\/div>\n<\/div>\n
\n

To the Assignee<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Arrived – msprof@bu.edu – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

INC11023456<\/a> has been assigned<\/strong> to Server Administration.<\/p>\n

Client<\/strong>: Casey Professor
\nBU login name<\/strong>: msprof
\nOffice phone<\/strong>: 617-353-2000
\nDepartment<\/strong>: College of General Studies
\nVIP: <\/b>(this field will only show on the notification if the Client is a VIP)<\/em><\/p>\n

Client’s Office Location<\/strong>:
\n871 Commonwealth Ave.<\/p>\n

Short Description<\/strong>:
\nMy Blackboard site is unavailable.<\/p>\n

Description<\/strong>:
\nMy students have told me that they are unable to view my rh102 Blackboard 8 site. Could you tell me why they’re unable to view the course?<\/p>\n

Thanks.
\n<\/div>\n<\/div>\n
\n

To the External Watch List<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Created – msprof@bu.edu – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

This is an automated message to acknowledge that a ticket has been created<\/strong>. You have been added to the Watch List for this ticket, so you will receive updates via email.<\/p>\n

\n

Ticket INC11023456<\/strong>: My Blackboard site is unavailable.<\/p>\n

Description<\/strong>:
\nMy students have told me that they are unable to view my rh102 Blackboard 8 site. Could you tell me why they’re unable to view the course?<\/p>\n

Thanks.<\/p>\n

\n

You may reply directly to this message to update the ticket via email.<\/p>\n

IT Help Center
\nInformation Services & Technology
\nBoston University
\n617-353-HELP (4357)
\n<\/div>\n<\/div>\n
\n

To the Internal Watch List<\/h4>
<\/p>\n

Subject<\/h4>\n

INC11023456: Created – msprof@bu.edu – My Blackboard site is unavailable.<\/p>\n

Body<\/h4>\n

You are on the Internal Watch List<\/strong> for a ticket that has just been created<\/strong>. You may log in to track, view, or update the ticket<\/a>.<\/p>\n

\n

Number<\/strong>: INC11023456
\nClient<\/strong>: Casey Professor
\nClient Department<\/strong>: College of General Studies
\nVIP<\/strong>: false<\/p>\n

Short Description<\/strong>: My Blackboard site is unavailable.<\/p>\n

Description<\/strong>:
\nMy students have told me that they are unable to view my rh102 Blackboard 8 site. Could you tell me why they’re unable to view the course?<\/p>\n

Thanks.
\n<\/div>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"

These tickets are fabricated and therefore links to ServiceNow will not lead directly to the ticket. Test and production copies of notifications in ServiceNow will send active links to real ticket data….<\/p>\n","protected":false},"author":1303,"featured_media":0,"parent":49185,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49188"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=49188"}],"version-history":[{"count":21,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49188\/revisions"}],"predecessor-version":[{"id":66792,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49188\/revisions\/66792"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/49185"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=49188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}