{"id":46355,"date":"2011-06-13T10:29:13","date_gmt":"2011-06-13T14:29:13","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=46355"},"modified":"2013-09-09T10:48:47","modified_gmt":"2013-09-09T14:48:47","slug":"for-clients","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/for-clients\/","title":{"rendered":"Submitting a Ticket (Clients)"},"content":{"rendered":"<p>The engine behind TechWeb\u2019s Help  interface is ServiceNow, an enterprise-wide Service Management ticketing  tool that is among the best in its class. Please feel free to review the provided overviews that describe the process of <a href=\"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/for-clients\/help\/\">submitting <\/a>or <a href=\"\/tech\/about\/service\/incident-management\/for-clients\/view-or-update-a-ticket\/\">viewing and updating<\/a> a ticket.<\/p>\n<p>If you have any  problems or questions, you can contact the IT Help Center by calling  617-353-HELP (353-4357) or by writing to <a href=\"mailto:ithelp@bu.edu\">ithelp@bu.edu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The engine behind TechWeb\u2019s Help interface is ServiceNow, an enterprise-wide Service Management ticketing tool that is among the best in its class. Please feel free to review the provided overviews that describe the process of submitting or viewing and updating a ticket. If you have any problems or questions, you can contact the IT Help&#8230;<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":44991,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46355"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=46355"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46355\/revisions"}],"predecessor-version":[{"id":70476,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46355\/revisions\/70476"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/44991"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=46355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}