{"id":46353,"date":"2011-06-13T10:28:27","date_gmt":"2011-06-13T14:28:27","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=46353"},"modified":"2025-09-09T17:11:39","modified_gmt":"2025-09-09T21:11:39","slug":"managing-tickets","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/managing-tickets\/","title":{"rendered":"Managing Tickets in ServiceNow"},"content":{"rendered":"<p>We frequently run instructor led training sessions on ServiceNow, including a training for the ServiceNow Incident Module, the area of ServiceNow utilized for ticket management. The training sign-up for <span style=\"text-decoration: underline;\">ServiceNow Platform and Incident Module Training<\/span> is <a href=\"https:\/\/www.bu.edu\/tech\/about\/service\/itil-learning-resources\/\"> available via our training page here<\/a>.<\/p>\n<p>If you have any problems or questions related to the use of ServiceNow, please submit a ticket through Help or contact the IT Help Center by calling 617-353-HELP (353-4357) or by writing to <a href=\"mailto:ithelp@bu.edu\">ithelp@bu.edu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We frequently run instructor led training sessions on ServiceNow, including a training for the ServiceNow Incident Module, the area of ServiceNow utilized for ticket management. The training sign-up for ServiceNow Platform and Incident Module Training is available via our training page here. If you have any problems or questions related to the use of ServiceNow,&#8230;<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":44991,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46353"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=46353"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46353\/revisions"}],"predecessor-version":[{"id":159546,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46353\/revisions\/159546"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/44991"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=46353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}