{"id":45020,"date":"2011-04-26T10:32:14","date_gmt":"2011-04-26T14:32:14","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=45020"},"modified":"2025-09-18T13:34:02","modified_gmt":"2025-09-18T17:34:02","slug":"view-or-update-a-ticket","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/for-clients\/view-or-update-a-ticket\/","title":{"rendered":"How to View or Update a Ticket"},"content":{"rendered":"<p>As needed, you can view the status of a submitted ticket, or add additional information to a ticket, using any of the following methods.<\/p>\n<h4>Immediately after your ticket was submitted<\/h4>\n<p>After you submit your help request, you will see a confirmation and can click on the provided link to view your ticket.<\/p>\n<h4>Through the confirmation provided in email<\/h4>\n<p>After you submit your help request, you will also receive an email confirmation and can click on the provided link to view your ticket.<\/p>\n<h4>Through My Open Tickets<\/h4>\n<p>At any time, you may visit <a href=\"https:\/\/www.bu.edu\/tech\/tickets\/\">www.bu.edu\/tech\/tickets\/<\/a> to view any of your tickets, through the <strong>My Open Tickets<\/strong> menu.<\/p>\n<p>Regardless of how you access them, your individual tickets will be displayed to you as shown below. Note that you will also be able to click on the <strong>MyTechWeb<\/strong> image in the top left corner of the page, then click <strong>View All of My Tickets<\/strong> button to see a the full listing of your ticket history and select any that you wish to view or update.<\/p>\n<p><strong>Individual Ticket<\/strong><\/p>\n<p style=\"text-align: center;\"><img class=\"aligncenter\" title=\"help_5\" src=\"\/tech\/files\/2025\/09\/help_5_new_648.png\" alt=\"help_5\"><\/p>\n<p><strong>Full listing of tickets<\/strong><\/p>\n<p style=\"text-align: center;\"><strong><img class=\"aligncenter size-full wp-image-45057\" title=\"help7\" src=\"\/tech\/files\/2025\/09\/All_Tickets.png\" alt=\"help7\"\/><br \/>\n<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As needed, you can view the status of a submitted ticket, or add additional information to a ticket, using any of the following methods. Immediately after your ticket was submitted After you submit your help request, you will see a confirmation and can click on the provided link to view your ticket. Through the confirmation&#8230;<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":46355,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/45020"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=45020"}],"version-history":[{"count":32,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/45020\/revisions"}],"predecessor-version":[{"id":159721,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/45020\/revisions\/159721"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46355"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=45020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}