{"id":44942,"date":"2011-04-25T11:07:00","date_gmt":"2011-04-25T15:07:00","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=44942"},"modified":"2024-03-06T10:23:10","modified_gmt":"2024-03-06T15:23:10","slug":"help","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/incident-management\/for-clients\/help\/","title":{"rendered":"How to Submit a Ticket"},"content":{"rendered":"<h4>1. Click the Get <strong>Help<\/strong> button.<\/h4>\n<p><a href=\"https:\/\/www.bu.edu\/tech\/contact\/\"><img loading=\"lazy\" src=\"\/tech\/files\/2011\/04\/Get-Help.jpg\" alt=\"Get Help\" class=\"alignnone wp-image-80768 size-full\" height=\"64\" width=\"138\" \/><\/a><\/p>\n<h4>2. Log in<\/h4>\n<p>When submitting a request for help, you will be prompted to log in (unless you are already logged in). Use of your BU login name when submitting the ticket allows us gather important information about your account and associate your requests to support that might be specific to your department or academic program. In addition, it allows you to access all of your submitted requests at any point in the future.<\/p>\n<h4>3. Submit<\/h4>\n<p>Provide as much information as possible to help us resolve your request and then click on Submit.<\/p>\n<p><a href=\"\/tech\/files\/2011\/04\/Submit.jpg\"><img loading=\"lazy\" src=\"\/tech\/files\/2011\/04\/Submit-636x457.jpg\" alt=\"Submit\" class=\"alignnone size-medium wp-image-80771\" height=\"457\" width=\"636\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2011\/04\/Submit-636x457.jpg 636w, https:\/\/www.bu.edu\/tech\/files\/2011\/04\/Submit.jpg 825w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/a><\/p>\n<h4>4. Your ticket will be confirmed<\/h4>\n<p>After you submit your request, you will see confirmation that it was received. You will also receive that confirmation via email.<\/p>\n<p><a href=\"\/tech\/files\/2011\/04\/Confirmation.jpg\"><img loading=\"lazy\" src=\"\/tech\/files\/2011\/04\/Confirmation-636x85.jpg\" alt=\"Confirmation\" class=\"alignnone size-medium wp-image-80774\" height=\"85\" width=\"636\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2011\/04\/Confirmation-636x85.jpg 636w, https:\/\/www.bu.edu\/tech\/files\/2011\/04\/Confirmation.jpg 768w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Click the Get Help button. 2. Log in When submitting a request for help, you will be prompted to log in (unless you are already logged in). Use of your BU login name when submitting the ticket allows us gather important information about your account and associate your requests to support that might be&#8230;<\/p>\n","protected":false},"author":1303,"featured_media":0,"parent":46355,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/44942"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=44942"}],"version-history":[{"count":37,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/44942\/revisions"}],"predecessor-version":[{"id":150771,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/44942\/revisions\/150771"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/46355"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=44942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}