{"id":42552,"date":"2011-02-19T20:49:40","date_gmt":"2011-02-20T01:49:40","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/comm\/email\/google\/using-imap-with-bu-google-apps\/"},"modified":"2026-06-15T13:14:27","modified_gmt":"2026-06-15T17:14:27","slug":"clients","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/email\/bu-email\/google-mail\/clients\/","title":{"rendered":"Using Desktop and Mobile Device Clients"},"content":{"rendered":"<p><span data-contrast=\"none\">In addition to accessing BU Google Mail with any web browser at\u202f<\/span><a href=\"http:\/\/www.bu.edu\/webmail\"><span data-contrast=\"none\">www.bu.edu\/webmail<\/span><\/a><span data-contrast=\"none\">\u202for\u202f<\/span><a href=\"https:\/\/www.bu.edu\/google\/mail\/\"><span data-contrast=\"none\">www.bu.edu\/google<\/span><\/a><span data-contrast=\"none\">, you can also configure desktop and mobile device clients to use BU Google Mail\u00a0using the steps outlined below. Once your desktop or device client(s)\u00a0are\u00a0set up to use BU Google Mail,\u00a0any action you take in your mail reader will be\u00a0synced\u00a0to your Google account.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"none\">Note:\u202fBU Google Mail +Apps will\u00a0require\u00a0the use of Duo Two-Factor Authentication. To enroll and for more information visit:\u202f<\/span><\/i><a href=\"https:\/\/www.bu.edu\/tech\/support\/duo\/duo-for-google-apps\/\"><i><span data-contrast=\"none\">https:\/\/www.bu.edu\/tech\/support\/duo\/duo-for-google-apps\/<\/span><\/i><\/a><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span class=\"orange-circle text-icon\">1. <\/span>Account Information<\/h3>\n<p>Your BU Kerberos password will allow you to access BU Google Mail with your desktop and mobile device clients.\u00a0 <strong>However, <\/strong><strong>those who created a BU Google Apps account prior to August 30, 2011<\/strong><strong> should review this additional information:<br \/>\n<\/strong><\/p>\n<ul>\n<li><strong>If you had set up your BU Google Apps account prior to August 30, 2011 but did not create a <\/strong><strong>&#8220;Google Sync password,&#8221;<\/strong><strong> <\/strong> you will need to <a href=\"https:\/\/weblogin.bu.edu\/accounts\/create?_hostname=google-imap&amp;autoapprove=yes\">sync your BU Kerberos password with Google<\/a> in order to use it to access BU Google Mail via a desktop or device email client.<\/li>\n<li><strong>If you had set up your BU Google Apps account prior to August 30, 2011 <em>and <\/em>you had also set up a &#8220;Google Sync password,&#8221;<\/strong> you can continue to use the Google Sync password. However, if you change your BU Kerberos password, you will need to make sure that the password setting in any desktop device or client you are using is modified to use the BU Kerberos password instead of the Google Sync password. The Google Sync password is no longer required.<\/li>\n<\/ul>\n<h3><span class=\"orange-circle text-icon\">2. <\/span>Configure your Client<\/h3>\n<ul><\/ul>\n<p><span data-contrast=\"none\">NOTE: Google ended support for \u201cLess Secure Apps\u201d on May 1, 2025. You will be unable to add Google Mail to any mail reader that only uses a username and password for authentication. You must instead use an application that supports OAuth authentication.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you are using a recent and up-to-date Mail reader application such as Mac Mail or Outlook, it will support OAuth via a \u201cSign in with Google\u201d\u00a0option\u00a0when you first setup your mail account.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b><span data-contrast=\"none\">A. Mobile Apps<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"none\">When setting up Google Mail on either Apple or Android phones, you will be prompted to choose a mail provider. Please choose Google from\u00a0your\u00a0provided options.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<table width=\"432\" height=\"384\">\n<tbody>\n<tr>\n<td><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/add-google-account-374x636.jpg\" alt=\"\" width=\"195\" height=\"332\" class=\"alignnone  wp-image-161993\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/add-google-account-374x636.jpg 374w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/add-google-account-602x1024.jpg 602w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/add-google-account.jpg 614w\" sizes=\"(max-width: 195px) 100vw, 195px\" \/><\/td>\n<td><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/set-up-email-e1781542684395-311x636.jpg\" alt=\"\" width=\"161\" height=\"329\" class=\"alignnone  wp-image-161992\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/set-up-email-e1781542684395-311x636.jpg 311w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/set-up-email-e1781542684395.jpg 470w\" sizes=\"(max-width: 161px) 100vw, 161px\" \/><\/td>\n<\/tr>\n<tr>\n<td>Apple iPhone Mail Setup<\/td>\n<td>Android Phone Email Setup<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4 style=\"padding-left: 40px;\">B. Desktop Apps<\/h4>\n<p><span data-contrast=\"none\">Depending on your mail reader app and\u00a0version\u00a0your settings may look different. Images provided are only for example.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><strong>Outlook for Mac:<\/strong><\/p>\n<p style=\"padding-left: 40px;\">1. Enter your BU email address. Click Confirm. Do not opt for manual set up of \u201cCreate a new account.\u201d<\/p>\n<p><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/add-account-on-mac-636x481.png\" alt=\"\" width=\"369\" height=\"279\" class=\"alignnone  wp-image-161997\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/add-account-on-mac-636x481.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/add-account-on-mac-768x580.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/add-account-on-mac.png 908w\" sizes=\"(max-width: 369px) 100vw, 369px\" \/><\/p>\n<p style=\"padding-left: 40px;\">2. On the next screen do not enter any information. Click \u201cNot Exchange?\u201d in the top-right corner. A new window will appear.<\/p>\n<p><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/click-not-exchange-524x636.png\" alt=\"\" width=\"364\" height=\"441\" class=\"alignnone  wp-image-161995\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/click-not-exchange-524x636.png 524w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/click-not-exchange-843x1024.png 843w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/click-not-exchange-768x933.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/click-not-exchange.png 891w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/><\/p>\n<ol start=\"3\">\n<li>On the next screen choose \u201cGmail\u201d. A browser window open and present you with BU\u2019s login screen. Use your account credentials to sign in. When you are done you will be redirected back to Outlook to complete setup.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/sign-in-with-google-526x636.png\" alt=\"\" width=\"366\" height=\"443\" class=\"alignnone  wp-image-161999\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/sign-in-with-google-526x636.png 526w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/sign-in-with-google.png 631w\" sizes=\"(max-width: 366px) 100vw, 366px\" \/><\/p>\n<ol start=\"4\">\n<li>You may be prompted to allow Outlook or Microsoft to access your Google account. Review these permissions before proceeding.<img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/allow-access-to-microsoft-636x373.png\" alt=\"\" width=\"636\" height=\"373\" class=\"alignnone size-medium wp-image-161996\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/allow-access-to-microsoft-636x373.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/allow-access-to-microsoft-768x450.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/allow-access-to-microsoft.png 936w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<\/ol>\n<p><strong>Mac Mail:<\/strong><\/p>\n<p>When setting up a new mail account you will be prompted to choose a provider. Choose Google from this list and follow the on-screen steps.<\/p>\n<p><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/choose-google-as-mail-account-provider-636x519.png\" alt=\"\" width=\"366\" height=\"299\" class=\"alignnone  wp-image-162000\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-google-as-mail-account-provider-636x519.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-google-as-mail-account-provider-768x627.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-google-as-mail-account-provider.png 850w\" sizes=\"(max-width: 366px) 100vw, 366px\" \/><\/p>\n<p><strong>New Outlook on Windows:<\/strong><\/p>\n<ol>\n<li>Enter your email address:<img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/enter-email-address-new-outlook-on-windows-636x365.png\" alt=\"\" width=\"636\" height=\"365\" class=\"alignnone size-medium wp-image-162003\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/enter-email-address-new-outlook-on-windows-636x365.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/enter-email-address-new-outlook-on-windows-1024x587.png 1024w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/enter-email-address-new-outlook-on-windows-768x440.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/enter-email-address-new-outlook-on-windows.png 1430w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<li>Choose Gmail from the list of options:<img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/choose-gmail-from-list-of-options-636x365.png\" alt=\"\" width=\"636\" height=\"365\" class=\"alignnone size-medium wp-image-162004\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-gmail-from-list-of-options-636x365.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-gmail-from-list-of-options-1024x588.png 1024w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-gmail-from-list-of-options-768x441.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/choose-gmail-from-list-of-options.png 1430w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<li>You will see a screen telling you that the sign in is taking you to Google\u2019s sign in page. Your browser will open and prompt you with BU\u2019s sign in page. Sign in with your BU credentials and follow the on-screen prompts to setup your account. <img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/sign-in-taking-you-to-googles-sign-in-page-636x364.png\" alt=\"\" width=\"636\" height=\"364\" class=\"alignnone size-medium wp-image-162001\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/sign-in-taking-you-to-googles-sign-in-page-636x364.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/sign-in-taking-you-to-googles-sign-in-page-1024x586.png 1024w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/sign-in-taking-you-to-googles-sign-in-page-768x440.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/sign-in-taking-you-to-googles-sign-in-page.png 1430w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/login-with-BU-login-636x340.png\" alt=\"\" width=\"636\" height=\"340\" class=\"alignnone size-medium wp-image-162002\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/login-with-BU-login-636x340.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/login-with-BU-login-1024x547.png 1024w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/login-with-BU-login-768x410.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/login-with-BU-login.png 1430w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<li>During the sign-in process, you may be prompted to allow Outlook or Microsoft to access your Google account. Review these permissions before proceeding.<img loading=\"lazy\" src=\"\/tech\/files\/2026\/06\/allow-outlook-or-microsoft-to-access-info-636x373.png\" alt=\"\" width=\"636\" height=\"373\" class=\"alignnone size-medium wp-image-162005\" srcset=\"https:\/\/www.bu.edu\/tech\/files\/2026\/06\/allow-outlook-or-microsoft-to-access-info-636x373.png 636w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/allow-outlook-or-microsoft-to-access-info-768x450.png 768w, https:\/\/www.bu.edu\/tech\/files\/2026\/06\/allow-outlook-or-microsoft-to-access-info.png 936w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<\/ol>\n<ol><\/ol>\n<ol><\/ol>\n<ol><\/ol>\n<p>WARNING: If after choosing \u201cGoogle\u201d or \u201cGmail\u201d you see a screen requesting that you enter IMAP information such as a server, username and password, your version of Outlook does not support Google sign-in. Please update your application or select a different mail reader.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Setting up Thunderbird (Mac or PC):<\/strong><\/p>\n<p>Mozilla Thunerbird is a popular third-party mail reader app. As of June 2025, it does not support Google Sign in. However, Thunderbird does have the ability to use OAuth with Google Mail.<\/p>\n<p>Please see Mozilla\u2019s instructions here: <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/thunderbird-and-gmail\">https:\/\/support.mozilla.org\/en-US\/kb\/thunderbird-and-gmail<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>An Application or Service Not Listed Here:<\/strong><\/p>\n<p>If you are using an application not listed here that does not have the ability to connect to Google via OAuth, please open a ticket by writing to ithelp@bu.edu.<\/p>\n<p>NOTE:\u00a0When you send mail to yourself in BU Google Apps via a desktop or device client, the message will only appear in your Sent Mail folder and not the Inbox.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In addition to accessing BU Google Mail with any web browser at\u202fwww.bu.edu\/webmail\u202for\u202fwww.bu.edu\/google, you can also configure desktop and mobile device clients to use BU Google Mail\u00a0using the steps outlined below. Once your desktop or device client(s)\u00a0are\u00a0set up to use BU Google Mail,\u00a0any action you take in your mail reader will be\u00a0synced\u00a0to your Google account.\u00a0 Note:\u202fBU&#8230;<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":42107,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/42552"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=42552"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/42552\/revisions"}],"predecessor-version":[{"id":162006,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/42552\/revisions\/162006"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/42107"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=42552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}