{"id":36345,"date":"2010-07-23T11:59:19","date_gmt":"2010-07-23T15:59:19","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=36345"},"modified":"2025-09-19T11:07:04","modified_gmt":"2025-09-19T15:07:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h3><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/\">Getting Started<\/a><\/h3>\n<ul>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#started\">How do I get started?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#replace\">How do I migrated\/replace my computer?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#online\">Can I restore my files online?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#encrypt\">Can I back up encrypted files?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#frequency\">How often is my computer backed up?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#duration\">How long are my files saved on the server?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#encrypted\">What are my files on the server encrypted with?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#signin\">What if I cannot sign in to CrashPlan?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/crashplan\/faqs\/started\/#performance\">Will this influence the performance of my computer?<\/a><\/li>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/code42\/faqs\/started\/#remove-license\">How do I remove a CrashPlan computer license that I no longer need?<\/a><\/li>\n<\/ul>\n<p><!--\n\n\n<h3><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storagebackup\/code42\/faqs\/troubleshooting\/\">Troubleshooting<\/a><\/h3>\n\n\n\n\n<ul>\n \t\n\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/code42\/faqs\/troubleshooting\/#ldap\">I received an error saying, \"No LDAP entry found.\" How do I fix this?<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/code42\/faqs\/troubleshooting\/#engine\">When I try to start CrashPlan, I see an error saying, \"Unable to connect to the local backup engine, retry? (No\/Yes).\"<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/code42\/faqs\/troubleshooting\/#itunes\">I don't want to back up iTunes, but it drops music in my Document Library by default. How do I avoid backing up iTunes files?<\/a><\/li>\n\n\n \t\n\n<li><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/code42\/faqs\/troubleshooting\/#rebuilt\">I have a new or rebuilt computer; how do I recover my old files?<\/a><\/li>\n\n\n<\/ul>\n\n\n<\/li>\n\n\n--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Getting Started How do I get started? How do I migrated\/replace my computer? Can I restore my files online? Can I back up encrypted files? How often is my computer backed up? How long are my files saved on the server? What are my files on the server encrypted with? What if I cannot sign&#8230;<\/p>\n","protected":false},"author":1303,"featured_media":0,"parent":36327,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/36345"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=36345"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/36345\/revisions"}],"predecessor-version":[{"id":159737,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/36345\/revisions\/159737"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/36327"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=36345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}