{"id":29821,"date":"2010-02-25T17:31:57","date_gmt":"2010-02-25T21:31:57","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=29821"},"modified":"2017-01-31T14:03:33","modified_gmt":"2017-01-31T19:03:33","slug":"printing","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/desktop\/printing\/","title":{"rendered":"Desktop Printing"},"content":{"rendered":"<div class=\" bu-callout alignright\"><\/p>\n<h3><span class=\"tw icon-mapmarker\"><\/span> Quick Start<\/h3>\n<p><strong>Available to:<\/strong>\u00a0Departments &amp; Schools receiving desktop support from IS&amp;T<\/p>\n<p><strong>Cost:\u00a0<\/strong>No charge<\/p>\n<ul>\n<li>See\u00a0<a href=\"#GettingStarted\">Getting Started<\/a>, below.<\/li>\n<\/ul>\n<p><\/div>\n<p>IS&amp;T offers basic support and management for many types of networked and desktop printers. We will troubleshoot problems, resolve what we can, and make recommendations for follow-up service with contract service providers if necessary. For networked printers we provide a print server providing centralized management, reporting and access controls.<\/p>\n<h2>Benefits<\/h2>\n<p>Besides resolving minor printing problems, such as paper jams and low-toner conditions, we can also help with networking issues such as protecting a printer from outside attempts to print.\u00a0On printers with the appropriate feature set, we will help define mailboxes and set up secure printing. Utilizing the managed print server (IST-UPRINT) enables you to lock down printing to specified departments. In addition our print server has PaperCut print management software installed which allows reporting usage on a per printer or a per user basis.<\/p>\n<h2>Key Features<\/h2>\n<ul>\n<li>Most routine printer problems can be resolved by IS&amp;T staff, so print services are restored quickly<\/li>\n<li>Problems are diagnosed before you call the vendor, avoiding charges for unnecessary service calls<\/li>\n<li>Proper configuration optimizes your printers&#8217; utility and security<\/li>\n<\/ul>\n<h2>What to Expect<\/h2>\n<p>See the IT Help Center <a href=\"https:\/\/www.bu.edu\/tech\/about\/help-center\/hours\/\">hours and locations<\/a> information.<\/p>\n<p>Desktop Services support hours for clients and departments are Monday \u2013 Friday, 8 a.m. \u2013 6 p.m.<\/p>\n<p>If your Department &amp; School is not supported by IS&amp;T please contact your local <a href=\"https:\/\/www.bu.edu\/tech\/support\/other\/\">IT\u00a0Support<\/a><\/p>\n<h2>Requirements<\/h2>\n<p>You must be an active member of the BU community<\/p>\n<h2><a id=\"GettingStarted\"><\/a>Getting Started<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.bu.edu\/tech\/contact\/\">Contact us<\/a> for more information<\/li>\n<li>Visit the IT Help Center; see <a href=\"https:\/\/www.bu.edu\/tech\/about\/help-center\/hours\/\">locations and hours<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T offers a variety of printing services to the BU community. We provide basic support for both managed network and local printing&#8230;.<\/p>\n","protected":false},"author":1193,"featured_media":0,"parent":12745,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"service.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/29821"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1193"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=29821"}],"version-history":[{"count":41,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/29821\/revisions"}],"predecessor-version":[{"id":96795,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/29821\/revisions\/96795"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/12745"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=29821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}