{"id":19757,"date":"2009-12-13T13:07:09","date_gmt":"2009-12-13T17:07:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=19757"},"modified":"2024-01-09T16:38:46","modified_gmt":"2024-01-09T21:38:46","slug":"backup-service-faq","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/server-backup\/backup-service-faq\/","title":{"rendered":"Backup Service FAQ"},"content":{"rendered":"<h2 aria-hidden=\"true\">System Requirements:<br \/>\n<!-- This h2 is not included in the accessibility tree and therefore ignored by the rule --><\/h2>\n<ul>\n<li>UNIX\/Linux servers must participate in the <a href=\"https:\/\/www.bu.edu\/tech\/about\/security-resources\/bestpractice\/unix\/useradm\/uid-system-guide\/\">Boston University Global UID system<\/a> or be\u00a0<a href=\"https:\/\/www.bu.edu\/tech\/services\/security\/iam\/directory\/ad\/linux\/\">domain-joined to Active Directory<\/a>.<\/li>\n<li>WINDOWS servers must be part of the <a href=\"https:\/\/www.bu.edu\/tech\/services\/security\/iam\/directory\/ad\/\">Boston University Active Directory Forest<\/a>.<\/li>\n<li>Servers must have network bandwidth proportionate to the amount of data to backup. (e.g., 1 GB or greater).<\/li>\n<li>Temporary administrative access is needed to install the client software.<\/li>\n<li>Supported Backup Clients: Current versions of Windows and most Unix\/Linux variants and Applications are supported. (<em>Desktop\/Notepad\/Laptop clients should use IS&amp;T&#8217;s <\/em><a href=\"https:\/\/www.bu.edu\/tech\/services\/infrastructure\/storage-backup\/code42\/\"><em>Desktop Backup &amp; Restore Service<\/em><\/a>. )<\/li>\n<\/ul>\n<h2>Frequently Asked Questions:<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>When are backups made?\n<ul>\n<li>Typically, backups begin at midnight daily. We store them on campus for a 21-day retention period.<\/li>\n<\/ul>\n<\/li>\n<li>What if I want longer retention?\n<ul>\n<li>A copy of your backups can be stored off-campus. This copy is retained for 30 days.<\/li>\n<\/ul>\n<\/li>\n<li>When will my file be restored?\n<ul>\n<li>Typically, <span>we complete restores within 2 business days.<\/span><span>\u00a0 However, factors such as (1) data\/file size, (2) offsite backup retrieval, or (3) incomplete or inaccurate restore request information may impact the time needed for the restore.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Can you restore any files?\n<ul>\n<li>Restoring files backed up daily is possible if they are within their designated retention period.<\/li>\n<\/ul>\n<\/li>\n<li>What if I don&#8217;t own the file(s)?\n<ul>\n<li>To restore files not owned or accessible by you, ask your system administrator to submit a lost file request.<br \/>\nOtherwise, we cannot restore files not owned by the requestor.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.bu.edu\/help\/tech\/backup\">Request Backup &amp; Restore services online<\/a>.<\/p>\n<div id=\"_mcePaste\" style=\"overflow: hidden; position: absolute; left: -10000px; top: 364px; width: 1px; height: 1px;\">\n<h4>FILE RESTORE INFORMATION AND TIPSFiel<\/h4>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>System Requirements: UNIX\/Linux servers must participate in the Boston University Global UID system or be\u00a0domain-joined to Active Directory. WINDOWS servers must be part of the Boston University Active Directory Forest. Servers must have network bandwidth proportionate to the amount of data to backup. (e.g., 1 GB or greater). Temporary administrative access is needed to install&#8230;<\/p>\n","protected":false},"author":2295,"featured_media":0,"parent":12534,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/19757"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/2295"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=19757"}],"version-history":[{"count":34,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/19757\/revisions"}],"predecessor-version":[{"id":149909,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/19757\/revisions\/149909"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/12534"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=19757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}