If you have been referred to this page, it likely means that you are using POP in one or more of your email clients, and you need to switch to IMAP. Please follow the applicable instructions below to…<\/p>\n
If you have configured a non-BU web-based mail service (e.g. Gmail, Yahoo, Hotmail)<\/strong> to use POP in order to download mail from BU, you should remove the acs-pop setting<\/strong> using the interface provided by the service.<\/p>\n If you have configured a mobile device to read email via the POP mail protocol, you should disable that account in the device and set it up again, using the instructions for the device and the settings outlined at www-staging.bu.edu\/tech\/comm\/email\/acs\/mobile-devices\/<\/a>.<\/p>\n If you have configured any desktop mail clients to use POP, you will need to change that setting, as described below. Note, however, that you should not delete the current\/POP Account in your mail program!<\/strong> If you do, it could make things more complicated by removing access to your existing local messages.*<\/a><\/p>\n Instead, carefully follow these instructions to:<\/strong><\/p>\n Mozilla Thunderbird<\/a> <\/a>Mozilla Thunderbird<\/strong><\/p>\n 1. Launch Thunderbird<\/p>\n 2. Choose from the menu Tools->Account Settings<\/strong><\/p>\n 3. Make sure the POP account is the one you have selected to work on and click on Server Settings<\/strong>.<\/p>\n NOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n 4. Deselect<\/strong> the options to Check for new messages at startup<\/strong> and Check for new messages every X minutes<\/strong>.<\/strong><\/p>\n 6. Click on OK<\/strong>.<\/p>\n 7. Next, go to Tools-Options<\/strong> and click on the Security tab (called Privacy in previous versions). Click on View Saved Passwords<\/strong> and remove the password associated with the POP Account. Then click on Close<\/strong> and OK<\/strong>.<\/p>\n 8. Next, choose File-Exit<\/strong> to quit out of Thunderbird.<\/p>\n 9. Launch Thunderbird again.<\/strong> If you are prompted for a password (you shouldn’t be) don’t give it — instead click on Cancel. (If you were<\/em> prompted for a password, please repeat the steps above to make sure you did them correctly.)<\/p>\n 10. Now that your POP account has been disabled, you can go ahead and set up your new IMAP account<\/strong>. BU’s IMAP<\/strong> server is acs-imap.bu.edu and you should use that with SSL (port 993)<\/strong>.<\/p>\n 11. You should be all set once you have set that up.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from elsewhere) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n 12. If you have ever created any folders on the server (for example, with Horde) you should now see those folders listed. If you don’t see them, it should help to go to File-Subscribe<\/strong> and make sure they are listed.<\/p>\n <\/a>Windows Mail\/Outlook Express<\/strong><\/p>\n 1. Launch the mail client<\/p>\n 2. Choose from the menu Tools-Accounts, select the POP account<\/strong> (which is probably named acs-pop.bu.edu)<\/strong> and click on Properties 3. On the General<\/strong> tab deselect<\/strong> the option for Include this account when receiving mail or synchronizing<\/strong> AND THEN on the Servers<\/strong> tab, deselect<\/strong> the option for Remember password<\/strong>.<\/p>\n 4. Click on OK<\/strong> and Close.<\/strong><\/p>\n 5. Choose File-Exit<\/strong> to quit out of OE.<\/p>\n 6. Launch OE again and, if you are prompted for a password (you shouldn’t be) don’t give it — instead click on Cancel. (If you were<\/em> prompted for a password, please repeat the steps above to make sure you did them correctly.)<\/p>\n 7. Now that your old\/POP account has been disabled, you can go ahead and set up your new IMAP account<\/strong>. BU’s IMAP<\/strong> server is acs-imap.bu.edu and you should use that with SSL (port 993)<\/strong>.<\/p>\n 8. You should be all set once you have set that up.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from elsewhere) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n 9. If you have ever created any folders on the server (for example, with Horde) you should now see those folders listed. If you don’t see them, it should help to go to Tools-IMAP Folders<\/strong> and make sure they are listed.<\/p>\n <\/a>Entourage<\/strong><\/p>\n 1. Launch Entourage<\/p>\n 2. Choose Tools-Accounts<\/strong><\/p>\n 3. Make sure the name of your incoming pop server is selected<\/strong> and then click on the Edit<\/strong> button.<\/p>\n NOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n 4. Deselect<\/strong> both the Save password option<\/strong> and the option to Include this account in my “Send & Receive All” schedule.<\/strong><\/p>\n 5. Click on OK<\/strong> and Close the Accounts window.<\/strong><\/p>\n 6. Choose Entourage-Quit Entourage<\/strong>.<\/p>\n 7. Launch Entourage again.<\/p>\n 8. Now that your old\/POP account has been disabled, you can go ahead and set up your new IMAP account<\/strong>. BU’s IMAP<\/strong> server is acs-imap.bu.edu and you should use that with SSL (port 993)<\/strong>.<\/p>\n 9. You should be all set once you have set that up.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from elsewhere) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n <\/a><\/a>Outlook 2010<\/strong><\/p>\n 1. Launch Outlook<\/p>\n 2. Go to File-(Info <\/strong>tab)-Account Settings-Account Settings 3. Make sure the name of your POP server is selected (most likely this will be acs-pop.bu.edu) and then click on the Change<\/strong> button.<\/p>\n NOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n 4. Remove the check mark next to “Remember password.”<\/strong><\/p>\n 5. Click on Next<\/strong> and then on Finish<\/strong> and Close.<\/strong><\/p>\n 6. Next, go to the Send\/Receive <\/strong>menu. 7. Click on Send\/Receive Groups<\/strong> and select the option to Define Send\/Receive Groups…<\/strong><\/p>\n 8. Then click on Edit<\/strong>, click on the POP account (probably named acs-pop.bu.edu<\/strong>) and deselect<\/strong> the option for Include the selected account in this group<\/strong>. Then click on OK<\/strong> and Close<\/strong> <\/strong>.<\/p>\n 9. Choose File-Exit<\/strong> to quit out of Outlook.<\/p>\n 10. Launch Outlook again and, if you are prompted for a password for that account (you shouldn’t be) don’t give it — instead click on Cancel. (If you were<\/em> prompted for a password, please repeat the steps above to make sure you did them correctly.)<\/p>\n 11. Now that your old\/POP account has been disabled, you can go ahead and set up your new IMAP account<\/strong>. BU’s IMAP<\/strong> server is acs-imap.bu.edu and you should use that with SSL (port 993)<\/strong>.<\/p>\n 12. You should be all set once you have set that up.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from wherever you are) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n 13. If you have ever created any folders on the server (for example, with Horde) you should now see those folders listed. If you don’t see them, it should help to go to do a right click on the IMAP account name (probably acs-imap.bu.edu) and then select IMAP Folders. Click on “Subscribe” to make sure they are listed.<\/p>\n <\/a><\/a>Outlook 2007<\/strong><\/p>\n 1. Launch Outlook<\/p>\n 2. Choose from the menu Tools-Account Settings<\/strong><\/p>\n 3. Make sure the name of your POP server is selected (most likely this will be acs-pop.bu.edu) and then click on the Change<\/strong> button.<\/p>\n NOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n 4. Remove the check mark next to “Remember password.”<\/strong><\/p>\n 5. Click on Next<\/strong> and then on Finish<\/strong> and Close.<\/strong><\/p>\n 6. Next, go to Tools-Options-Mail Setup<\/strong> and click on Send\/Receive.<\/strong><\/p>\n 7. Click on Edit<\/strong>, select the POP account (probably named acs-pop.bu.edu<\/strong>) and deselect<\/strong> the option for Include the selected account in this group<\/strong>. Then click on OK<\/strong>, Close<\/strong> and OK<\/strong>.<\/p>\n 8. Choose File-Exit<\/strong> to quit out of Outlook.<\/p>\n 9. Launch Outlook again and, if you are prompted for a password for that account (you shouldn’t be) don’t give it — instead click on Cancel. (If you were<\/em> prompted for a password, please repeat the steps above to make sure you did them correctly.)<\/p>\n 10. Now that your old\/POP account has been disabled, you can go ahead and set up your new IMAP account<\/strong>. BU’s IMAP<\/strong> server is acs-imap.bu.edu and you should use that with SSL (port 993)<\/strong>.<\/p>\n 11. You should be all set once you have set that up.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from elsewhere) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n 12. If you have ever created any folders on the server (for example, with Horde) you should now see those folders listed. If you don’t see them, it should help to go to Go- Folder List<\/strong> and make sure they are listed.<\/p>\n <\/a>Outlook XP or 2003<\/strong><\/p>\n 1. Launch Outlook<\/p>\n 2. Choose from the menu Tools-Email Accounts<\/strong><\/p>\n 3. Make sure the option to “View or change existing email accounts<\/strong>” is selected and then click on Next<\/strong>.<\/p>\n 4. Make sure the name of your POP server is selected (most likely this will be acs-pop.bu.edu) and then click on the Change<\/strong> button.<\/p>\n NOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n 5. Remove the check mark next to “Remember password.”<\/strong><\/p>\n 6. Click on Next<\/strong> and then on Finish.<\/strong><\/p>\n 7. Next, go to Tools-Options-Mail Setup<\/strong> and click on Send\/Receive.<\/strong><\/p>\n 8. Click on Edit<\/strong>, select the POP account (probably named acs-pop.bu.edu<\/strong>) and deselect<\/strong> the option for Include the selected account in this group<\/strong>. Then click on OK<\/strong>, Close<\/strong> and OK<\/strong>.<\/p>\n 9. Choose File-Exit<\/strong> to quit out of Outlook.<\/p>\n 10. Launch Outlook again and, if you are prompted for a password for that account (you shouldn’t be) don’t give it — instead click on Cancel. (If you were<\/em> prompted for a password, please repeat the steps above to make sure you did them correctly.)<\/p>\n 11. Now that your old\/POP account has been disabled, you can go ahead and set up your new IMAP account<\/strong>. BU’s IMAP<\/strong> server is acs-imap.bu.edu and you should use that with SSL (port 993)<\/strong>.<\/p>\n 12. You should be all set once you have set that up.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from elsewhere) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n 13. If you have ever created any folders on the server (for example, with Horde or SilkyMail) you should now see those folders listed. If you don’t see them, it should help to go to Go- Folder List<\/strong> and make sure they are listed.<\/p>\n <\/a>Mac Mail<\/strong><\/p>\n 1. Launch Mail<\/p>\n 2. Go to Mail-Preferences<\/strong> and select the POP Account that you need to disable<\/strong>.<\/p>\n NOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n 3. Remove the password by deleting the dots that represent it.<\/p>\n 4. Click on the Advanced tab and deselect<\/strong> the option for Enable this account<\/strong> and also deselect<\/strong> the option for Include when automatically checking for new mail<\/strong>.<\/p>\n 4. Close<\/strong> the Accounts window and Save<\/strong> your changes.<\/p>\n 5. Choose Mail-Quit Mail<\/strong> to exit out of the application.<\/p>\n 6. Launch Mail again.<\/p>\n 7. Now that your old\/POP account has been disabled, you can go ahead and set up your new IMAP account as an additional account. <\/strong>Follow the instructions outlined at <\/strong>www-staging.bu.edu\/tech\/comm\/email\/acs\/desktop-clients\/osxmail\/<\/a>.<\/p>\n 8. You should be all set once you have set up your new IMAP account.<\/strong> If you wish to upload specific messages from your old\/local Inbox into your new ACS Inbox (so they will be available from elsewhere) you can do that simply by dragging them. Please be selective in doing that, however, as your Inbox is now subject to quota restrictions so you don’t want to overload it. It’s probably best to move messages a few at a time and to take only still-useful messages that you really need to access centrally.<\/p>\n 9. If you have ever created any folders on the server (for example, with Horde) you should now see those folders listed. If you don’t see them, it should help to go to Mailbox-Synchronize<\/strong> and make sure they are listed.<\/p>\n The process of moving from POP to IMAP will be similar, regardless of which desktop mail program you are using<\/strong>. If the specific steps above do not include your mail program, please refer to this summary as a general guideline for what you will need to do.<\/p>\n NOTE:<\/span> Note that you do not need to delete the current\/POP Account in your mail program!*<\/a><\/strong> In fact, if you do, it could make things more complicated by removing access to your existing local messages. Instead, you want to keep it as an archive of previous messages and configure your mail client to read via IMAP, using the instructions below:<\/p>\n Step 1.<\/span> Disable the POP “Account”<\/strong> in your mail program so that it no longer checks for new mail. Do this by making sure that it does not check for mail at launch<\/strong> and does not check for mail every X minutes<\/strong>. If you have your password configured in the settings, you should remove your pre-set password<\/strong>.<\/p>\n Step 2.<\/span> Close the mail program and launch it again. Do not give a password if prompted (which you shouldn’t be) – just click on Cancel. If you were prompted, repeat Step 1 to make sure you didn’t miss anything.<\/p>\nSwitch from POP to IMAP in your mobile device settings<\/h3>\n
Switch from POP to IMAP in your desktop mail clients<\/h3>\n
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\nWindows Mail\/Outlook Express<\/a>
\nEntourage<\/a>
\nOutlook 2010<\/a>
\nOutlook 2007<\/a>
\nOutlook XP or 2003<\/a>
\nMac Mail<\/a>
\nGeneral instructions for use with any mail program<\/a><\/p>\n
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\nNOTE: If you find only an IMAP account (acs-imap.bu.edu) and not one using POP (acs-pop.bu.edu) then you might be all set and should not make any changes.<\/p>\n
\n<\/strong><\/p>\n
\n<\/strong><\/p>\n<\/a>General instructions<\/h3>\n