{"id":159300,"date":"2025-08-22T16:57:42","date_gmt":"2025-08-22T20:57:42","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?page_id=159300"},"modified":"2026-01-23T11:36:45","modified_gmt":"2026-01-23T16:36:45","slug":"bu-email","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/email\/bu-email\/","title":{"rendered":"BU Email"},"content":{"rendered":"<div class=\" bu-callout alignright\"><\/p>\n<h3><span class=\"tw icon-mapmarker\"><\/span> Quick Start<\/h3>\n<p><strong>Available to:<\/strong> Students, Faculty, Researchers, Staff, Departments, Alumni, New\/Incoming Students, Guests<\/p>\n<p><strong>Cost: <\/strong> No Cost<\/p>\n<ul>\n<li>See <a href=\"#GettingStarted\">Getting Started<\/a>, below.<\/li>\n<\/ul>\n<p><\/div>\n<p>BU Email provides email mailboxes and associated mail services for over 260,000 faculty, staff, students, affiliates and alumni at Boston University.\u00a0 The primary application for faculty, staff, affiliates and some students is Microsoft M365 Exchange Online.\u00a0 Most students and some faculty, staff and affiliates are issued Google Gmail mailboxes.\u00a0 BU Email can be used to send and receive email from both internal and external parties.<\/p>\n<h2>Benefits<\/h2>\n<p>BU Email enables everyone at BU to communicate nearly instantaneously with other members of the community as well as to external parties around the world.\u00a0 It is a necessity for the sharing of ideas, information, research and collaboration.<\/p>\n<h2>Key Features<\/h2>\n<ul>\n<li>Cloud-based email is accessible from anywhere in the world.<\/li>\n<li>Email delivery is secure and encrypted in transit and at rest.<\/li>\n<\/ul>\n<h2>What to Expect<\/h2>\n<p>This service normally will be available 24 by 7 except for standard change windows, as described in <a href=\"\/tech\/about\/service\/change\/\">IS&amp;T\u2019s standard policies, procedures, and schedules for making changes<\/a>.<\/p>\n<h2>Requirements<\/h2>\n<ul>\n<li>You must have a current affiliation with the University &#8211; active, or alumni &#8211; as determined and verified by Human Resources or the Registrar.<\/li>\n<li>Must read and agree to the <a href=\"\/tech\/about\/policies\/conditions-of-use\/\">Conditions of Use<\/a> and <a href=\"\/tech\/about\/policies\/computing-ethics\/\">Policy on Computing Ethics<\/a>.<\/li>\n<li>Everyone using a personal or mobile device to read BU email should review the security policies and information in the following documents: <a href=\"http:\/\/www.bu.edu\/policies\/information-security-home\/data-management-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">Data Management Guide<\/a>, <a target=\"_blank\" href=\"http:\/\/www.bu.edu\/policies\/information-security-home\/data-protection-standards\/\" rel=\"noopener noreferrer\">Data Protection Standards<\/a>, <a href=\"http:\/\/www.bu.edu\/policies\/minimum-security-standards\/\" target=\"_blank\" rel=\"noopener noreferrer\">Minimum Security Standards<\/a>, and <a target=\"_blank\" href=\"\/infosec\/howtos\/securing-your-devices\/\" rel=\"noopener noreferrer\">Securing Your Devices<\/a>.<\/li>\n<\/ul>\n<h2><a id=\"GettingStarted\"><\/a>Getting Started<\/h2>\n<ul>\n<li>Accounts for new Faculty and Staff will be provisioned during employment onboarding, along with the <a href=\"\/tech\/services\/security\/iam\/authentication\/kerberos\/kerberos\/\">BU login name and Kerberos password.<\/a><\/li>\n<li>New students should create an account after acceptance; we have\u00a0instructions for <a href=\"\/tech\/service\/areas\/support\/accounts\/email\/google\/enable\/\" target=\"_blank\" rel=\"noopener noreferrer\">creating a Google Apps account<\/a>.<\/li>\n<li>Students who are in an academic program that requires Office 365 Outlook use will receive the information they need from their program administrator. Please submit a <a class=\"myhelp_activate\" href=\"\/tech\/contact\/\">Help<\/a> request if you need additional information or assistance.<\/li>\n<li>Non-BU affiliates who demonstrate a business need for BU email can be sponsored for an affiliate account. Please have your sponsor complete the <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_category&amp;sys_id=8a6c9db1db15e3000dd825894b961996\">affiliate account request form<\/a>.<\/li>\n<li>Department representatives seeking a Departmental\/Service account should submit a <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&amp;sys_id=5f6d53a0dbf99090e5ec79668c96192f&amp;sysparm_category=fbb2d1d0db38445053c1d77648961910&amp;catalog_id=-1\">shared account creation request<\/a>.<\/li>\n<li>Student organizations must have a BU sponsor for group email accounts.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>BU Email provides email mailboxes and associated mail services for over 260,000 faculty, staff, students, affiliates and alumni at Boston University.\u00a0 The primary application for faculty, staff, affiliates and some students is Microsoft M365 Exchange Online.\u00a0 Most students and some faculty, staff and affiliates are issued Google Gmail mailboxes.\u00a0 BU Email can be used to&#8230;<\/p>\n","protected":false},"author":872,"featured_media":0,"parent":47,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"service.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/159300"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/872"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=159300"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/159300\/revisions"}],"predecessor-version":[{"id":159305,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/159300\/revisions\/159305"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/47"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=159300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}