{"id":153571,"date":"2024-08-06T16:02:10","date_gmt":"2024-08-06T20:02:10","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=153571"},"modified":"2024-08-09T09:02:53","modified_gmt":"2024-08-09T13:02:53","slug":"submit-view-tickets","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/support\/submit-view-tickets\/","title":{"rendered":"Getting Help – Submitting & Viewing Tickets"},"content":{"rendered":"

MyTechWeb Portal<\/h1>\n

The <\/span>MyTechWeb Service Portal<\/a> is your go-to resource for all things ticket related. <\/span>It\u2019s a secure and user-friendly platform where you can submit new tickets or check updates on existing ones.<\/p>\n

Getting Help \u00a0– Submitting Tickets<\/h1>\n

If you have any problems or questions, you can contact the IT Help Center by submitting a ticket on the MyTechWeb portal<\/a> or calling 617-353-HELP (4357). If you don’t have a BU account you can email us for help<\/a>. Please provide as much information as possible, including any screen shots or URLs that may be helpful. <\/span><\/p>\n

\"ServiceNow<\/p>\n

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Viewing Ticket Updates<\/h1>\n

By default, updates to your submitted tickets will be sent to your BU email address. You can also view all your open tickets<\/a> and check for updates or add more information by logging into the MyTechWeb Service Portal.<\/p>\n

Adding Others To Your Ticket<\/h1>\n

There may be times that you want others, such as your professor or supervisor, to see updates to your tickets.\u00a0 To do this, open your ticket from the MyTechWeb portal<\/a> and enter their name into the ‘Watch list’ field.<\/p>\n

\"ServiceNow<\/p>\n","protected":false},"excerpt":{"rendered":"

MyTechWeb Service Portal is your go-to resource for all things ticket related. …<\/p>\n","protected":false},"author":872,"featured_media":0,"parent":74764,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/153571"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/872"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=153571"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/153571\/revisions"}],"predecessor-version":[{"id":153618,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/153571\/revisions\/153618"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/74764"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=153571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}