{"id":1404,"date":"2009-10-08T13:48:34","date_gmt":"2009-10-08T17:48:34","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/desktop\/help\/contact\/other\/"},"modified":"2025-03-04T13:13:02","modified_gmt":"2025-03-04T18:13:02","slug":"other","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/support\/other\/","title":{"rendered":"Other (Non-IS&T) Technical Support Resources"},"content":{"rendered":"

The following schools, colleges, and departments get their desktop support from an on-site or \u201cIT Partner\u201d team instead of the IT Help Center.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n
Department<\/strong><\/div>\n<\/th>\n
\n
Support Description \/ URL<\/strong><\/div>\n<\/th>\n
\n
Contact Information<\/strong><\/div>\n<\/th>\n<\/tr>\n
Alumni Online Community<\/strong><\/td>\nThe Alumni Online Community<\/a> offers a variety of services to alumni of Boston University.<\/td>\n617-353-4000<\/td>\n<\/tr>\n
BUMC: Medical Campus – faculty and staff<\/strong><\/td>\nMedical Campus Information Technology<\/a> supports the faculty and staff only<\/strong> in the Graduate Medical Sciences (GMS), School of Medicine, School of Public Health, and Medical Campus Administrative offices. \u00a0Computers will have BUMC IT Asset tag<\/a>.\u00a0Student support information is outlined below.<\/p>\n

BUMC-<\/strong>specific purchasing recommendations<\/a><\/strong>.<\/p>\n<\/td>\n

BUMC IT Help Desk<\/strong> <\/strong>617-638-5914
\nbumchelp@bu.edu
\n<\/a>801 Massachusetts Avenue, 4th Floor
\nRoom 485<\/td>\n<\/tr>\n
BUMC: Medical Campus – students<\/strong><\/td>\nSupport for students<\/strong> on the Medical Campus is available through the computing lab<\/a> at the Alumni Medical Library Learning Resources Center (LRC).<\/td>\n617-638-5433
\n72 East Concord Street, <\/span>L Building 12th Floor<\/span><\/td>\n<\/tr>\n
CAS<\/strong> (College of Arts & Sciences)<\/td>\nCAS Information Technology<\/a> coordinates support for staff and faculty in many CAS departments. They support BU-owned machines only.<\/td>\n617-353-5930
\ncashelp@bu.edu<\/a><\/td>\n<\/tr>\n
CAS – Computer Science<\/strong><\/td>\nFor CAS Computer Science, the preferred contact channel is cshelp@bu.edu.<\/a> In the event that a user is unable to access their e-mail, they may call the CS front office at 617-353-8919 and ask to speak with a member of the Systems Support Group.<\/td>\nSystems Support Group
\ncshelp@bu.edu<\/a><\/td>\n<\/tr>\n
COM <\/strong>(College of Communication)<\/td>\nCOM Computing Support Services supports COM faculty and staff.<\/td>\n617-<\/span>353-4120
\ncomhelp@bu.edu<\/a><\/td>\n<\/tr>\n
Dental – SDM: Henry M. Goldman School of Dental Medicine<\/strong><\/td>\nSDM IT Help Desk<\/td>\n617-638-5999
\ndentit@bu.edu<\/a><\/span><\/td>\n<\/tr>\n
Disability Services<\/strong><\/td>\nAdaptive and Assistive Technologies<\/a> and
\nAccessible Web Site Design Resources<\/a><\/td>\n		617-353-3658<\/td>\n<\/tr>\n
ENG <\/strong>(College of Engineering)<\/td>\nHelpful information specific to ENG is available at www.bu.edu\/engit\/<\/a>.
\nNOTE: Engineering students trying to access the X drive from off campus will first need to connect to the VPN.<\/td>\n		617-353-5303
\nenghelp@bu.edu<\/a>
\nenglabs@bu.edu<\/a><\/td>\n<\/tr>\n
ESO<\/strong> (Enrollment Services Operations)<\/td>\nEnrollment Services Operations (ESO) defines, facilitates, and delivers value creation by providing operational and technical infrastructure support to the departments within Enrollment and Student Affairs (ENSA<\/a>).<\/td>\n617-353-7328
\neso-nethelp@bu.edu<\/a><\/td>\n<\/tr>\n
Global Programs<\/strong><\/td>\nThe Global Programs Technology Support (GPTS)<\/a> supports students, staff, and faculty of the Center for English Language and Orientation Programs (CELOP), Study Abroad (BUSA), and the International Students and Scholars Office (ISSO).<\/td>\n617-353-4800
\ngpts@bu.edu<\/a><\/td>\n<\/tr>\n
MET<\/strong> (Metropolitan College) &\u00a0SHA\u00a0<\/strong>(School of Hospitality Administration)<\/td>\nMET & SHA IT Services<\/a> supports all MET computing systems and functions.<\/td>\n617-358-5401
\nmetit@bu.edu<\/a><\/td>\n<\/tr>\n
WBUR<\/strong><\/td>\nWBUR IT supports WBUR systems, tickets can be submitted at https:\/\/helpdesk.wbur.org\/helpdesk<\/a><\/td>\nhelpdesk@wbur.org<\/a><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

The following schools, colleges, and departments get their desktop support from an on-site or \u201cIT Partner\u201d team instead of the IT Help Center. Department Support Description \/ URL Contact Information Alumni Online Community The Alumni Online Community offers a variety of services to alumni of Boston University. 617-353-4000 BUMC: Medical Campus – faculty and staff…<\/p>\n","protected":false},"author":1348,"featured_media":0,"parent":74764,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/1404"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1348"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=1404"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/1404\/revisions"}],"predecessor-version":[{"id":156183,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/1404\/revisions\/156183"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/74764"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=1404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}