{"id":132796,"date":"2021-01-15T12:24:44","date_gmt":"2021-01-15T17:24:44","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=132796"},"modified":"2025-07-14T11:10:44","modified_gmt":"2025-07-14T15:10:44","slug":"message-notification","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/voice-messaging\/cisco-unity-voicemail-guide\/message-notification\/","title":{"rendered":"Message Notifications"},"content":{"rendered":"

Boston University’s voicemail<\/a> can call a phone or pager to notify you about new messages. It can also send message notifications as text and SMS messages to email addresses, text pagers, text-compatible mobile phones, and similar devices.<\/p>\n

Notifications can be activated from either the Message Assistant in your Voicemail Web Inbox or from your Cisco VoIP handset<\/p>\n

Setting Up Device Notifications from the Voicemail Web Inbox<\/h3>\n

The Boston University voicemail notification device needs to be enabled to send notification calls.<\/p>\n

You can set notification types, choose which callers trigger a device, define notification schedules, and manage contact options only through the Messaging Assistant web tool<\/strong>.<\/span><\/p>\n

To access the Messaging Assistant web tool<\/strong><\/span>:<\/p>\n

    \n
  1. \n

    Log into your Voicemail Web Inbox<\/strong><\/a> (VPN<\/a> required off campus).<\/p>\n<\/li>\n

  2. \n

    In the interface, click the Settings tab<\/strong>. This will take you to Messaging Assistant<\/strong>, where you can manage voicemail notifications.<\/p>\n<\/li>\n<\/ol>\n

    Note:<\/strong> These changes cannot be made by phone.<\/p>\n

    Setting Up or Changing a Phone or Pager Notification Device<\/h3>
    \n
      \n
    1. In the Messaging Assistant, from the Notification Devices menu, select View Notification Devices.<\/strong><\/li>\n
    2. On the Notification Devices page, select the device that you want to change or set up.<\/li>\n
    3. On the Notification Device page, check the Notification Enabled<\/strong> check box to enable the device or uncheck it to disable the device.<\/device><\/li>\n
    4. In the Phone Number or URI field<\/strong>, enter the phone number or URI of the phone or pager, beginning with any access code needed to make an external call (for example, 9).
      \nUse digits 0 through 9. Do not use spaces, dashes, or parentheses between digits. For long-distance numbers, include the applicable dialing codes (for example, 1 and the area code). You can also enter: <\/device><\/p>\n