{"id":131180,"date":"2020-09-30T14:14:16","date_gmt":"2020-09-30T18:14:16","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=131180"},"modified":"2025-08-15T14:48:10","modified_gmt":"2025-08-15T18:48:10","slug":"update-a-servicenow-group","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/servicenow-access\/update-a-servicenow-group\/","title":{"rendered":"Update a ServiceNow Group"},"content":{"rendered":"

How to\u202fUse\u202fthe\u202fUpdate a ServiceNow Group Form<\/strong><\/span>\u202f<\/span>\u00a0<\/span><\/h2>\n

This form is appropriate for IS&T group managers to make minor changes to ServiceNow groups such as adding a distribution list, changing the group manager, or modifying the description of the group. The Process Applications group will review all group change requests and approve them. The current Group Manager will be on the public watch list for this request and will be notified about it. If the Group Manager is being changed, the new Group Manager will be on the public watch list for the request.<\/p>\n

If you want to make changes to specific staff access, please use the Grant New Access<\/a>,\u00a0Change Access<\/a>, or\u00a0Revoke access<\/a>\u00a0forms.<\/p>\n

If you want to have a new assignment or resource group created or to change the name of an existing group, please log a ticket in ServiceNow directed to the Process Applications group. At this time we do not have a form to make those type of requests although one may be developed in the future.<\/p>\n

<\/a>How to find the Update a ServiceNow Group Form<\/h3>\n