{"id":131175,"date":"2020-09-30T14:07:24","date_gmt":"2020-09-30T18:07:24","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=131175"},"modified":"2020-10-08T18:00:49","modified_gmt":"2020-10-08T22:00:49","slug":"approving-servicenow-access-requests","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/servicenow-access\/approving-servicenow-access-requests\/","title":{"rendered":"Approving ServiceNow Access Requests"},"content":{"rendered":"

ServiceNow\u00a0<\/span><\/span><\/span>Access\u00a0<\/span><\/span><\/span>Request<\/span><\/span> <\/span>Approvals & Notifications<\/span><\/span><\/h2>\n

The manager named on requests to add, change, or revoke access to ServiceNow will have an opportunity to review and approve any request they do not enter themselves. If the staff member’s manager makes the request then it will be automatically approved. <\/span><\/p>\n

Individual ServiceNow group managers will also be asked to approve adding or removing the specified staff member from their group(s).<\/span><\/p>\n

It is important to attend to these approval requests promptly so as not to delay access and group membership for the staff member.<\/strong><\/p>\n

Requested For’s Manager Approval Task<\/span>\u00a0<\/span><\/h3>\n

If the request Opened by is not the manager of the person<\/span>\u00a0whose access is being changed<\/span>, the<\/span> designated <\/span>manager will get an email notification asking to review and approve the request with a link that they can click. They can also find the approval Task under \u2018My Work\u2019 in ServiceNow.<\/span><\/p>\n

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The manager can modify the request by updating fields such as assignment groups, resource groups, additional group or primary group. \u00a0Save the task after making these modifications.<\/span><\/span><\/span><\/p>\n

To approve the request, select the \u2018Closed Complete\u2019 status on the task or click the \u2018Close Task\u2019 button at the top right of the task form.\u00a0 <\/span><\/span><\/p>\n

To cancel the entire request, update the task \u2018Status\u2019 to \u2018Close Incomplete\u2019 and save the form.<\/span><\/span>\u00a0 You will be prompted to enter a cancellation reason upon saving.<\/span><\/span> This reason will be communicated to the requester.\u00a0 If a request is cancelled an entire new request will have to be entered. <\/span><\/span>\u00a0<\/span><\/p>\n

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Requested Item Form<\/span>\u00a0<\/span><\/h3>\n

If you need to see more information than is provided on the approval task, you can click on the Requested item link on the top left corner of the Task to view the Requested item details.<\/span><\/p>\n

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Requested Item Information\u00a0<\/span><\/b>T<\/span><\/b>ab<\/span><\/b>\u00a0<\/span><\/h4>\n

More information is contained in the \u2018Request Item Information\u2019 tab.\u00a0 This includes:\u00a0<\/span>\u00a0<\/span><\/p>\n