{"id":131154,"date":"2020-09-30T15:03:09","date_gmt":"2020-09-30T19:03:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=131154"},"modified":"2020-11-24T13:45:37","modified_gmt":"2020-11-24T18:45:37","slug":"grant-new-access-to-servicenow","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/service\/servicenow-access\/grant-new-access-to-servicenow\/","title":{"rendered":"Grant New Access to ServiceNow"},"content":{"rendered":"

How to\u00a0<\/span><\/span><\/span>U<\/span><\/span>se<\/span><\/span>\u00a0<\/span><\/span><\/span>the<\/span><\/span>\u00a0<\/span>Grant New Access <\/span><\/span>F<\/span><\/span>orm<\/span><\/span>\u00a0<\/span><\/h2>\n

This form is to request new ServiceNow access for a staff member or student worker who does not currently have any ServiceNow access at all. Back end access to ServiceNow is intended only for IS&T and IT partners at the university with a very few exceptions.<\/span>\u00a0<\/span><\/p>\n

\u202fThe manager of the\u00a0<\/span>employee or student worker <\/span>who is new to ServiceNow\u00a0<\/span>should complete this form<\/span>. You can look at an existing staff member’s group membership in\u00a0<\/span>the same<\/span>\u00a0<\/span>area<\/span>\u00a0<\/span>as the person the\u00a0<\/span>a<\/span>c<\/span>cess<\/span>\u00a0is being requested<\/span>\u00a0for guidance on what to\u00a0<\/span>groups to request membership in<\/span>.<\/span>
\n<\/span>
\n<\/span>If the person who needs access is a new employee or new student and you cannot find their name in the ServiceNow User drop down list, try again the next day as the list of BU Staff members is refreshed nightly.<\/span>\u00a0<\/span><\/p>\n

\u202fTo modify access for someone who already has access to ServiceNow, please use this\u202f<\/span>Change ServiceNow Access form<\/span><\/a>\u202finstead.<\/span>\u00a0<\/span><\/p>\n

\u202f<\/span>If the staff member needs access to a Project or Agile Group, ask the Project\u00a0<\/span>Manager<\/span>\u00a0or Scrum Master to add them to the appropriate Project Group (on a tab of the project) or Agile Group (search for Groups on the left navigation under Agile Development in ServiceNow.)\u202f<\/span>\u00a0<\/span><\/p>\n

How to find the Grant New Access to ServiceNow Form<\/span>\u00a0<\/span><\/h3>\n