{"id":12747,"date":"2009-11-10T17:38:20","date_gmt":"2009-11-10T21:38:20","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=12747"},"modified":"2022-11-16T09:24:36","modified_gmt":"2022-11-16T14:24:36","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/about\/help-center\/","title":{"rendered":"IT Help Center"},"content":{"rendered":"<p>The IT Help Center provides centralized technology support (software, hardware, and account services) to the Boston University community via phone, email, and our walk-in locations.<\/p>\n<p>The IT Help Center is a centralized resource with two locations, phone, email and in-person support, and extensive hours designed to meet the technology support needs of the community.<\/p>\n<h3>Features<\/h3>\n<ul>\n<li>Centralized technology support<\/li>\n<li>Software support for a variety of Mac and Windows operating systems and applications<\/li>\n<li>Manufacturer authorized warranty and non-warranty hardware repair<\/li>\n<li>Sales (and Software Assurance fulfillment) of Microsoft and Adobe software to BU departments and sales of Microsoft Office to BU individuals<\/li>\n<li>Access to educational discounts on recommended computer systems<\/li>\n<li>Assistance with your BU login name and Kerberos password<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<p>Some services require a current BU login name; others require a current BU ID. Most services are provided without charge. Prices for hardware repair and some premium services are explained on our <a href=\"https:\/\/www.bu.edu\/tech\/about\/help-center\/pricing\/\">pricing page<\/a>.<\/p>\n<h2>Getting Started<\/h2>\n<ul>\n<li>Contact us <a class=\"myhelp_activate\" title=\"Contact us\" href=\"https:\/\/www.bu.edu\/tech\/contact\/\">online<\/a> or mail us at <a href=\"mailto:ithelp@bu.edu\">ithelp@bu.edu<\/a>.<\/li>\n<li>Call us at 617-353-HELP (353-4357).<\/li>\n<li>Visit the IT Help Center at 179 Amory Street or the IT Help Center @ Mugar.<\/li>\n<li>See our detailed <a href=\"hours\/\">hours and location information<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The IT Help Center provides centralized technology support (software, hardware, and account services) to the Boston University community via phone, email, and our walk-in locations. The IT Help Center is a centralized resource with two locations, phone, email and in-person support, and extensive hours designed to meet the technology support needs of the community. Features&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":21305,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/12747"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=12747"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/12747\/revisions"}],"predecessor-version":[{"id":88420,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/12747\/revisions\/88420"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/21305"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=12747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}