{"id":126780,"date":"2020-03-30T16:05:12","date_gmt":"2020-03-30T20:05:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=126780"},"modified":"2026-09-01T10:31:38","modified_gmt":"2026-09-01T14:31:38","slug":"softphone","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/softphone\/","title":{"rendered":"Cisco Softphone"},"content":{"rendered":"<div class=\" bu-callout alignright\"><\/p>\n<h3><span class=\"tw icon-mapmarker\"><\/span> Quick Start<\/h3>\n<p><strong>Available to:<\/strong> Faculty, Staff, Students<\/p>\n<p><strong>Cost: <\/strong>See <a href=\"#cost\">Cost<\/a> details, below.<\/p>\n<ul>\n<li>See <a href=\"#GettingStarted\">Getting Started<\/a>, below.<\/li>\n<\/ul>\n<p><a href='https:\/\/bu.service-now.com\/sp?id=sc_cat_item&amp;sys_id=2e2dd43ddbfab550d9a13fd3e296194d&amp;sysparm_category=f1f21154db38445053c1d7764896192a' class='btn btn-green btn-more'><span class=\"icon icon-lock\"><\/span>Request or Change a Telephone Line<\/a><\/p>\n<p><\/div>\n<p>Cisco Webex is a softphone application that allows you to make and receive calls from your BU telephone line and\/or act as a call center agent.<\/p>\n<h2><a id=\"cost\"><\/a>Cost<\/h2>\n<ul>\n<li>In most cases, there is no cost for using the Cisco Webex softphone application.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<ul>\n<li>An existing BU telephone line or Call Center agent login<\/li>\n<li>A computer or mobile device that meets <a href=\"https:\/\/help.webex.com\/en-us\/article\/fz1e4b\/System-requirements-for-Webex-services\" target=\"_blank\" rel=\"noopener noreferrer\">Cisco&#8217;s minimum system requirements<\/a><\/li>\n<li>An installed and configured <a href=\"#MyE911\">MyE911 application<\/a>. See below for more information.<\/li>\n<\/ul>\n<h2><a id=\"GettingStarted\"><\/a>Getting Started<\/h2>\n<p>Before using the application, a new profile must be created and Cisco Webex installed on your computer. For further assistance, please <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&amp;sys_id=2e2dd43ddbfab550d9a13fd3e296194d&amp;sysparm_category=f1f21154db38445053c1d7764896192a\">submit a request<\/a>\u00a0to have a new profile created.<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Download Cisco Webex Application<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nThe latest version of Cisco Webex can be downloaded from Cisco directly.<\/p>\n<p><a href='https:\/\/www.webex.com\/downloads.html' class='btn btn-green btn-more'>Download Cisco Webex<\/a><\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Logging Into Cisco Webex<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ol>\n<li>Locate and open the Cisco Webex application on your computer. If prompted, authorize WebEx to access your microphone.<\/li>\n<li>Click Sign In and enter your full BU email address. You will be presented with a BU login page where you can enter your BU login name and Kerberos password and authenticate with Duo.<\/li>\n<li>Make a test call to confirm that everything is working as expected.<\/li>\n<\/ol>\n<p>If you are unable to log in or use Webex, please <a href=\"https:\/\/www.bu.edu\/tech\/contact\">contact us<\/a> so we can confirm that a profile has been created for you.<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">MyE911<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nInstalling and configuring MyE911 is <strong>required<\/strong> when using Webex to provide accurate location information in the event of a 911 call. Please follow the instructions below to install and configure the MyE911 application for Windows or macOS.<\/p>\n<a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/softphone\/getting-started-with-mye911-windows\/' class='btn btn-green btn-more'><span class=\"icon icon-windows\"><\/span>Windows<\/a>\n<p>&nbsp;<\/p>\n<p><a href='https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/softphone\/getting-started-with-mye911-mac\/' class='btn btn-blue btn-more'><span class=\"icon icon-apple\"><\/span>macOS<\/a><a id=\"MyE911\"><\/a><\/div>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Webex is a softphone application that allows you to make and receive calls from your BU telephone line and\/or act as a call center agent. Cost In most cases, there is no cost for using the Cisco Webex softphone application. Requirements An existing BU telephone line or Call Center agent login A computer or&#8230;<\/p>\n","protected":false},"author":6864,"featured_media":0,"parent":14652,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"service.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/126780"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6864"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=126780"}],"version-history":[{"count":34,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/126780\/revisions"}],"predecessor-version":[{"id":163064,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/126780\/revisions\/163064"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/14652"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=126780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}