{"id":11861,"date":"2009-11-05T11:26:33","date_gmt":"2009-11-05T15:26:33","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=11861"},"modified":"2024-02-05T15:23:33","modified_gmt":"2024-02-05T20:23:33","slug":"voice-messaging","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/voice-messaging\/","title":{"rendered":"Voice Messaging"},"content":{"rendered":"<div class=\" bu-callout alignright\"><\/p>\n<h3><span class=\"tw icon-mapmarker\"><\/span> Quick Start<\/h3>\n<p><strong>Available to:<\/strong>\u00a0Students, Faculty, Staff<\/p>\n<ul>\n<li>Use this form to add or change a voice mailbox:<\/li>\n<\/ul>\n<p><a href='https:\/\/bu.service-now.com\/sp?id=sc_cat_item&sys_id=2e2dd43ddbfab550d9a13fd3e296194d&sysparm_category=f1f21154db38445053c1d7764896192a' class='btn btn-green btn-more'><span class=\"icon icon-lock\"><\/span>Request or Change a Telephone Line<\/a><br \/>\n<\/div>\n<p>Voice mail allows callers to leave you a personal, secure message when you are unavailable and allows you to access and manage your messages from any phone, anywhere, anytime.<\/p>\n<h2>Benefits<\/h2>\n<p>When you can&#8217;t answer the phone, callers can leave you a detailed message so you never miss a call. You can retrieve messages from your phone or remotely &#8212; from any phone, at any time of day. And you can easily save, forward, reply to, and erase messages.<\/p>\n<h2>Key Features<\/h2>\n<p><strong>Faculty and staff:<\/strong><\/p>\n<ul>\n<li>Set separate greetings for when you are away from your desk, on the phone, and out of the office for an extended period.<\/li>\n<li>Access messages and mailbox settings directly from your phone or from any remote location, 24 hours a day.<\/li>\n<li>Use a <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/voice-messaging\/cisco-unity-voicemail-guide\/\">web-based portal<\/a> to customize your options and to set up email delivery of your voice mail messages.\n<ul>\n<li>Enhanced voicemail syncing with Office365 mailboxes.<\/li>\n<\/ul>\n<\/li>\n<li>Dial directly into voice mail to leave a message for someone you know is not available.<\/li>\n<li>Messages are password-protected.<\/li>\n<li>Standard voice mail can hold about 2 hours of messages. \u00a0Mailboxes with a larger capacity are available <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&#038;sys_id=2e2dd43ddbfab550d9a13fd3e296194d&#038;sysparm_category=f1f21154db38445053c1d7764896192a\">upon request<\/a>.<\/li>\n<li>Voice mail can be added to an existing line by submitting a request <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&#038;sys_id=2e2dd43ddbfab550d9a13fd3e296194d&#038;sysparm_category=f1f21154db38445053c1d7764896192a\">using this form<\/a>.<\/li>\n<\/ul>\n<h2>What to Expect<\/h2>\n<p>This service normally will be available 24 by 7 except for standard change windows, as described in <a href=\"\/tech\/about\/service\/change\/\">IS&amp;T\u2019s standard policies, procedures, and schedules for making changes<\/a>.<\/p>\n<h2>Requirements<\/h2>\n<p>A BU telephone line is required for a voice mailbox.<\/p>\n<h2><a id=\"GettingStarted\"><\/a>Getting Started<\/h2>\n<ul>\n<li>You can submit a request to add or change a voice mailbox using <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&#038;sys_id=2e2dd43ddbfab550d9a13fd3e296194d&#038;sysparm_category=f1f21154db38445053c1d7764896192a\">this form<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Voice mail allows callers to leave you a personal, secure message when you are unavailable and allows you to access and manage your messages from any phone, anywhere, anytime&#8230;.<\/p>\n","protected":false},"author":2617,"featured_media":0,"parent":605,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"service.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/11861"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/2617"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=11861"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/11861\/revisions"}],"predecessor-version":[{"id":150296,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/11861\/revisions\/150296"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/605"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=11861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}