{"id":117944,"date":"2018-11-28T21:40:09","date_gmt":"2018-11-29T02:40:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=117944"},"modified":"2024-05-29T09:35:17","modified_gmt":"2024-05-29T13:35:17","slug":"cisco-cloud-email-security","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/cccs\/email\/cisco-cloud-email-security\/","title":{"rendered":"Cisco Cloud E-mail Security"},"content":{"rendered":"<p>IS&amp;T uses the Cisco Cloud Email Security solution for enhanced message hygiene.<\/p>\n<h3>What to Expect<\/h3>\n<ul>\n<li><span>Email sent to @bu.edu addresses are being routed through the Cisco Cloud Email Security solution before being directed to Office 365 or to other end-point systems such as BU Google Mail, departmental mail servers and personal accounts, via the BU mail relays.&#8221;<\/span><\/li>\n<li>Mail that the Cisco Cloud Email Security solution identified as malicious or was confident was spam was automatically deleted during the delivery process. This is similar to the default behavior on the legacy BU mail relays.<\/li>\n<\/ul>\n<h3>Frequently Asked Questions<\/h3>\n<p><strong><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Why are there <em>Possible Fraud<\/em> tags in the subject line of my email?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/strong><\/p>\n<ul>\n<li>When CiscoCloud E-mail Security determines there is a probability (not 100% confident) that that a message is potentially malicious, it may add one or more of the following tags to the beginning of the subject line:\n<ul>\n<li>[Possible Phish Fraud]<\/li>\n<li>[Possible Scam Fraud]<\/li>\n<li>[Possible Malware Fraud]<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<p><strong><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">The URL contained in my email redirects me to a Cisco website alerting me the message may be a potential threat. Is this a legitimate site?<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/strong><\/p>\n<ul>\n<li>This redirect to Cisco website is a legitimate redirect.<\/li>\n<li>E-mails containing links which redirect you to another URL not in the email will arrive with a <strong>Warning Notice<\/strong> at top.<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" src=\"\/tech\/files\/2018\/12\/Cisco1.png\" alt=\"\" width=\"600\" height=\"307\" class=\"size-full wp-image-118149 alignnone\" \/><\/p>\n<ul>\n<li>If you select the redirected\u00a0<strong>Full Article<\/strong>\u00a0link within the email, there is a 10-second redirection to a Cisco website.<br style=\"clear: both;\" \/><img loading=\"lazy\" src=\"\/tech\/files\/2018\/12\/Cisco2.png\" alt=\"\" width=\"600\" height=\"453\" class=\"size-full wp-image-118155 alignnone\" \/><\/li>\n<\/ul>\n<ul>\n<li>This Cisco website will alert you that the original URL may be problematic, and give the option to:\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Trust<\/strong>\u00a0the site and open the original URL<\/li>\n<li><strong>Not Trust<\/strong> the site. In this case the site will be reported to Cisco as malicious.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" src=\"\/tech\/files\/2018\/12\/Cisco3.png\" alt=\"\" width=\"600\" height=\"289\" class=\"size-full wp-image-118161 alignnone\" \/><\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<h3>Contact Us<\/h3>\n<p>Clients with have questions or who experience problems with the service, should <a href=\"https:\/\/www.bu.edu\/tech\/contact\/\">contact the IT Help Center.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&amp;T uses the Cisco Cloud Email Security solution for enhanced message hygiene. What to Expect Email sent to @bu.edu addresses are being routed through the Cisco Cloud Email Security solution before being directed to Office 365 or to other end-point systems such as BU Google Mail, departmental mail servers and personal accounts, via the BU&#8230;<\/p>\n","protected":false},"author":6621,"featured_media":0,"parent":47,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/117944"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6621"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=117944"}],"version-history":[{"count":16,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/117944\/revisions"}],"predecessor-version":[{"id":152433,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/117944\/revisions\/152433"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/pages\/47"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=117944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}