{"id":112158,"date":"2018-01-13T21:10:02","date_gmt":"2018-01-14T02:10:02","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?page_id=112158"},"modified":"2025-07-10T10:48:53","modified_gmt":"2025-07-10T14:48:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/tech\/services\/teaching\/digital-multimedia-production\/adobe-creative-cloud\/faqs\/","title":{"rendered":"Adobe License and Installation FAQs"},"content":{"rendered":"

Accessing and Licensing Adobe Creative Cloud<\/h3>\n

How do I sign into my Adobe account on the web?<\/h3>

\n<\/a><\/p>\n
    \n
  1. Open your preferred web browser (ie. Firefox, Google Chrome, Internet Explorer, Safari)<\/li>\n
  2. Go to https:\/\/www.adobe.com\/<\/a><\/li>\n
  3. Click Sign In<\/strong><\/li>\n
  4. Sign in using your BU Email Address<\/li>\n
  5. If presented with an option to select between Personal Account and Company or School Account, choose Company or School Account
    \n<\/strong><\/li>\n
  6. You will be redirected to a BU login page<\/li>\n
  7. Log in with your BU username and Kerberos password<\/li>\n
  8. You are now logged into your BU Adobe account.<\/li>\n<\/ol>\n

    <\/div>\n<\/div>\n\n

    How do I sign into my Adobe account in the Creative Cloud desktop application?<\/h3>

    \n    <\/a><\/p>\n
      \n
    1. Open the Adobe Creative Cloud desktop application<\/li>\n
    2. Sign in using your BU Email Address<\/li>\n
    3. If presented with an option to select between Personal Account and Company or School Account, choose Company or School Account<\/strong><\/strong><\/li>\n
    4. You will be redirected to a BU login page<\/li>\n
    5. Log in with your BU username and Kerberos password<\/li>\n
    6. You are now logged into your BU Adobe Account<\/li>\n<\/ol>\n

      <\/div>\n<\/div>\n\n

      How do I sign out of my personal Adobe account?<\/h3>
      <\/span>
      \n      <\/a><\/p>\n
        \n
      1. Open the Adobe Creative Cloud Desktop Application<\/li>\n
      2. Select the account icon in the top right
        \n\"adobe_sign_out\"<\/li>\n
      3. Click Sign Out<\/strong><\/li>\n
      4. You can now sign in to your Company or school account using the instructions in the FAQ above<\/a><\/span><\/li>\n<\/ol>\n

        <\/div>\n<\/div>\n<\/span><\/p>\n

        How do I migrate data from my Adobe ID to my Enterprise ID?<\/h3>
        <\/span><\/p>\n
          \n
        1. Log into the Creative Cloud Application using your Adobe ID<\/li>\n
        2. Click\u00a0the menu icon in the top right
          \n\"adobe_migrate_menu\"<\/li>\n
        3. Click\u00a0Preferences<\/strong><\/li>\n
        4. Click\u00a0Creative Cloud<\/strong><\/li>\n
        5. Click\u00a0Files<\/strong><\/li>\n
        6. Click\u00a0the File Location<\/strong> dropdown menu<\/li>\n
        7. Click\u00a0Change<\/strong> if you are using Windows, or Other<\/strong> if you are using a Mac<\/li>\n
        8. Select a new location for your files<\/li>\n
        9. Log out of your account and log back in<\/a> using your Enterprise ID<\/li>\n
        10. Follow the steps above and select the location you used in step 7<\/li>\n
        11. Your files are now migrated to your Enterprise ID account<\/li>\n<\/ol>\n

          <\/div>\n<\/div>\n<\/span><\/p>\n

          How do I cancel my personal Adobe account?<\/h3>
          <\/p>\n

          In order to cancel your personal Adobe account without an early termination fee you will need to contact Adobe directly.<\/p>\n

            \n
          1. Contact Adobe (Chat is recommended)\n
              \n
            1. Chat: https:\/\/helpx.adobe.com\/contact\/support.html<\/a><\/li>\n
            2. Phone: 1 (800) 833-6687<\/li>\n<\/ol>\n<\/li>\n
            3. Let the Adobe Representative know that you are cancelling your personal account because you are now “covered under the BU enterprise contract<\/em>.”<\/li>\n<\/ol>\n

              <\/div>\n<\/div>\n\n

              What are the recommended system requirements?<\/h3>
              <\/p>\n

              Recommended System Requirements:<\/strong><\/p>\n\n\n\n\n\n\n\n
              \u00a0<\/strong><\/td>\nWindows<\/strong><\/td>\nMac<\/strong><\/td>\n<\/tr>\n
              Processor:<\/strong><\/td>\nMulticore processor with 64-bit support<\/td>\nMulticore Intel processor with 64-bit support or Apple Silicon processor<\/td>\n<\/tr>\n
              RAM:<\/strong><\/td>\n8 GB (preferred 16 GB)<\/td>\n8 GB (preferred 16 GB)<\/td>\n<\/tr>\n
              Hard drive:<\/strong><\/td>\n128 GB (preferred 256 GB)<\/td>\n128 GB (preferred 256 GB)<\/td>\n<\/tr>\n
              OS:<\/strong><\/td>\nWindows 10 1903 and above (64 bit)<\/td>\nmacOS 13 (Ventura) and above<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

               <\/p>\n

              Application Specific Requirements:<\/strong><\/p>\n

              For a list of application specific system requirements, please go to Adobe\u2019s system requirements site<\/a>.<\/p>\n

              <\/div>\n<\/div>\n\n

              Do Adobe apps work on Microsoft Copilot+ PCs, or PCs running ARM based processors?<\/h3>
              <\/p>\n

              Adobe is actively working to expand the availability of apps that run on Copilot+ PCs with Snapdragon X Series processors.<\/p>\n

              Click here for a list of apps currently able to run on Copilot+ PCs with Snapdragon X series processors.<\/a><\/p>\n

              <\/div>\n<\/div>\n\n

              What if my computer cannot run this?<\/h3>
              <\/p>\n

              First, if you are having technical issues with installing or running Adobe Creative Cloud, we recommend that you work with the IT Help Center<\/a>.\u00a0 The ITHC can assist you with creating space on your hard drive or upgrading your current computer.<\/p>\n

              If you need a new computer, we can help with that as well.<\/p>\n

              Personally owned computers: <\/strong>As a current student, faculty, or staff member, you can leverage your educational affiliation to receive discounts through the Lenovo Laptop Purchase Program<\/a> or the Apple BU Store for Education<\/a>.\u00a0 Purchases through the Lenovo Laptop Purchase Program even support student scholarships!<\/p>\n

              BU owned computers: <\/strong>It is best to work with your local IT support or Desktop Services staff member when choosing a new computer.\u00a0 We’ll help you choose a machine that will support all of your computing needs.\u00a0 Submit a ticket to start the conversation with your IT Partner<\/a> or Desktop Services<\/a>.<\/p>\n

              <\/div>\n<\/div>\n\n

              Submitting an Internal Service Request (ISR), and licensing terms for departmental purchases. <\/h3>
              <\/p>\n