Quick Start

Available to: Faculty, Staff, Departments

Cost: No charge

Billing and work order management for telecommunications services is available online through Pinnacle, from Calero Software.


Pinnacle gives you immediate access to your billing information, without waiting for printed reports.  View your current bill, past bills, and your most recent usage and un-billed charges, all online. You can also download billing information to more easily audit and manage your telecommunications expenses.

Key Features

  • Individuals and departmental administrators can access billing information about telecommunication services including phone lines, equipment, voice mail, toll-free conference bridges, cellular service, and work order-related charges through a web portal.
  • Departments and individuals can get a consolidated view of all their telecommunications-related services for each billing cycle.


  • To be set up as a departmental administrator, your director must send email to phone@bu.edu, including the administrator’s name, Boston University ID number, phone number, email address, and the unit/department number(s) for which the administrator  should be authorized.

Getting Started

  • Click the link on the appropriate topic and follow the instructions.  If you still have questions, please feel free to contact us at 617-353-2097 or phone@bu.edu.

Review and download the Pinnacle user guide.