Incident Discovery Time: 11:01am on 05/07/2026 Time of Resolution: 06:32pm on 05/07/2026 Services Impacted: Printing, SHS PNC print service stopped working

Description of Impact

We were seeing a recurrence of the print service issue at Student Health Services.This was impacting patient labels, lab samples, and critical handouts.

Incident Description and Resolution

The IS&T teams have refreshed the app pool, and printing is back up and running! 🎉 We’ve fixed this issue.

Additional Information

The print service crashes due to a bug in the PNC software. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:01am on 05/07/2026 Services Impacted: Printing, SHS PNC print service stopped working

Description of Impact

SHS PNC print service stopped working

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:00am