Monday, July 27th, 2020
Incident Discovery Time: 05:05pm on 07/27/2020
Time of Resolution: 08:05pm on 07/27/2020
Services Impacted: Network Services
Description of Impact
Some clients were not able to connect to VPN.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be the Verizon Fios dns server.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 05:05pm on 07/27/2020
Services Impacted: Network Services
Description of Impact
Clients from both campuses are intermittently experiencing errors getting on the Cisco VPN.
Current Status
IS&T teams have not yet identified the cause of this incident, but continue to investigate.
Next Update: 08:00pm
Previous Update
Incident Discovery Time: 05:05pm on 07/27/2020
Services Impacted: Network Services
Description of Impact
Clients are receiving this error “The VPN connection failed due to unsuccessful domain name resolution.”
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 06:15pm
