Resolved: Currently a number of WordPress sites and web applications are reporting degraded service.

Monday, September 26th, 2016

Posted in Educational Technology, General News, Incidents

Incident Discovery Time: 10:50am on 09/26/2016 Time of Resolution: 11:52am on 09/26/2016 Services Impacted: dbin, Web Applications, Web Search, WordPress Websites

Description of Impact

A number of WordPress sites and web applications were experiencing degraded service. Questrom Tools was pushing some clients back to the login screen as well as showing some old content. Full services have been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a failed disk on a server.

The issue with Questrom Tools was not tied to this major incident.It was due to a database issue, and was resolved separately by Questrom ITS.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:50am on 09/26/2016 Services Impacted: dbin, Web Applications, Web Search, WebLogin-authenticated services, WordPress Websites

Description of Impact

Currently a number of WordPress sites and web applications are reporting degraded service. Questrom Tools is pushing some clients back to the login screen as well as showing some old content.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:50am