Start Time: 12/21/2010 8:10am

End Time: 12/21/2010 11:10am

Services Impacted: Exchange Public Folder Access
Virtual Server Hosting
MyFiles Cluster
MyPrint Submission

Description of Impact: A piece of networking equipment used to support the listed IS&T services was degraded and caused an impact on disk performance. Access to these virtual services would have appeared to be sluggish throughout the duration of the incident.
Incident Description and Resolution: An elevated number of connections accessing the storage caused sluggish response times. IS&T has identified the root cause and will be addressing the problem during an upcoming change filed under RFC# 1000.

*** previous update ***

Start Time: 12/21/2010 8:10am

Services Impacted: Exchange Public Folder Access
Virtual Server Hosting
MyFiles Cluster
MyPrint Submission

Description of Impact: A piece of networking equipment used to support the listed IS&T services is degraded and caused an impact on disk performance. Access to these virtual services will appear to be sluggish. IS&T is currently investigating the issue.

Next Update: 12/21/2010 11:30am