{"id":54673,"date":"2021-09-13T12:09:33","date_gmt":"2021-09-13T16:09:33","guid":{"rendered":"http:\/\/www.bu.edu\/ssw\/?page_id=54673"},"modified":"2026-03-23T17:46:08","modified_gmt":"2026-03-23T21:46:08","slug":"reporting-resolving-issues","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/ssw\/students\/current-msw-student-resources\/academic-policies-procedures\/reporting-resolving-issues\/","title":{"rendered":"Resolving Issues"},"content":{"rendered":"<p class=\"p1\"><strong>Below is contact information and guidance for reporting and resolving issues you may experience during your time at BUSSW:<\/strong><\/p>\n<p><strong><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">All BUSSW Campuses and Programs<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/strong><\/p>\n<p class=\"p1\"><strong>Registration:<\/strong><\/p>\n<ul>\n<li class=\"p1\">Contact Registrar <a href=\"mailto:swreg@bu.edu\">Jen Warner<\/a> for questions about course timing, the registration process, and graduation requirements.<\/li>\n<\/ul>\n<p class=\"p1\"><strong>Issues Pertaining to Faculty Members:<\/strong><\/p>\n<p>Contact the faculty member (if you are comfortable) with your concerns. If not, you can CC the department chair who oversees the courses in that discipline:<\/p>\n<ul>\n<li class=\"p1\">Clinical Practice: <a href=\"mailto:jmuroff@bu.edu\">Jordana Muroff<\/a><\/li>\n<li class=\"p1\">Research\/Human Behavior\/Policy: <a href=\"mailto:rspenc@bu.edu\">Renee Spencer<\/a><\/li>\n<li class=\"p1\">Macro: <a href=\"mailto:lombem@bu.edu\">Margaret Lombe<\/a><a href=\"mailto:llessing@bu.edu\"><\/a><\/li>\n<li class=\"p1\">Your advisor may also be a helpful resource to discuss your concerns and steps you may wish to take.<\/li>\n<li class=\"p1\">If it is a DEI-related concern, please contact <a href=\"mailto:dawnbm@bu.edu\">Dawn Belkin-Martinez<\/a>, associate dean of Equity and Inclusion.<\/li>\n<li class=\"p1\">If a further response is required, contact <a href=\"mailto:edevoe@bu.edu\">Ellen DeVoe<\/a><a href=\"mailto:swade@bu.edu\">,<\/a> associate dean for Academic Affairs. If the matter is not resolved, <a href=\"mailto:deanbusw@bu.edu\">Dean Barbara Jones<\/a> will be notified.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<p><strong><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">On-Campus (Boston-CRC) Students (MSW &amp; PhD)<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/strong><\/p>\n<p><strong>MSW Student Services and Program Planning:<\/strong><\/p>\n<ul>\n<li class=\"p1\">For CRC students, contact <a href=\"junipena@bu.edu\">Junior Pena,<\/a> director of <span data-teams=\"true\">Student Services<\/span>, for questions about taking courses out of sequence, altering program plans, and switching status from full-time to part-time, or vice-versa.<\/li>\n<\/ul>\n<p><strong>PhD Student Services:<\/strong><\/p>\n<ul>\n<li>Contact Professor <a href=\"mailto:augsberg@bu.edu\">Astraea Augsberger,<\/a> associate dean for Doctoral Education<\/li>\n<\/ul>\n<p class=\"p1\"><strong>Field Education:<\/strong><\/p>\n<ul>\n<li class=\"p1\">Contact <a href=\"kanako@bu.edu\">Kanako Okuda,<\/a> assistant dean for Practicum Education. This may include field\/practicum supervision, foundation and advanced placements, hours, switching placements, etc. If further attention is needed, copy the department chair.<\/li>\n<\/ul>\n<p class=\"p1\"><strong>Specializations or Dual-Degree Programs<\/strong><strong>:<\/strong><\/p>\n<p>Contact the directors of the specialization or dual-degree program in question, listed below:<\/p>\n<ul>\n<li class=\"p1\">Behavioral Health: <a href=\"mailto:chassler@bu.edu\">Deborah Chassler<\/a><\/li>\n<li class=\"p1\">Children, Youth, and Families: <a href=\"mailto:llessing@bu.edu\">Lenette Azzi-Lessing<\/a><\/li>\n<li class=\"p1\">Trauma &amp; Violence: <a href=\"mailto:edevoe@bu.edu\">Ellen Devoe<\/a><\/li>\n<li class=\"p1\">Aging Practice, Policy, and Social Justice: <a href=\"mailto:bronwyn@bu.edu\">Bronwyn Keefe<\/a><\/li>\n<li class=\"p1\">MSW\/MPH: <a href=\"mailto:luzlopez@bu.edu\">Luz Lopez<\/a><\/li>\n<li class=\"p1\">MSW\/Ed.M: <a href=\"mailto:aronoff@bu.edu\">Nina Aronoff<\/a><\/li>\n<li class=\"p1\">MSW\/MDiv: <a href=\"mailto:hopehs@bu.edu\">Hope Haslam Straughan<\/a><\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<p><strong><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Online Students<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/strong><\/p>\n<p><strong>Student Services and Program Planning<\/strong><\/p>\n<ul>\n<li>Contact <a href=\"kleinb@bu.edu\">Beth Klein<\/a>, <span data-teams=\"true\">director of the Online Program<\/span>, for overall student services, academic program planning, course schedule, course materials, campus transfer, first-semester advising, and Professional Development Seminar.<\/li>\n<\/ul>\n<p><strong>\u00a0Online Field Education<\/strong><\/p>\n<ul>\n<li>Contact <a href=\"mailto:robbies@bu.edu\">Robbie Sanders<\/a>, OLP f<span>ield\/practicum education coordin<\/span><span>ato<\/span><span>r, for questions about field supervision, foundation and advanced placements, hours, switching placements, etc. If further attention is needed, copy the department chair.<\/span><\/li>\n<\/ul>\n<p><strong>\u00a0Overall Online Program<\/strong><\/p>\n<ul>\n<li><a href=\"kleinb@bu.edu\">Beth Klein<\/a>, director of the Online Program<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<p><span style=\"text-decoration: underline;\"><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Off-Campus &amp; Hybrid Program Students<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/span><\/p>\n<p><strong>Student Services\u00a0and Program Planning<\/strong><\/p>\n<p>Contact the appropriate program director listed below regarding student services, program planning, course materials, course schedule, campus transfer, advising, field placement coordination, and the Professional Development Seminar:<\/p>\n<ul>\n<li>Bedford Campus &#8211; <a href=\"kanako@bu.edu\">Kanako Okuda<\/a><a href=\"mailto:sabj@bu.edu\"><\/a><\/li>\n<li>Cape Cod Campus &#8211; <a href=\"kanako@bu.edu\">Kanako Okuda<\/a><a href=\"mailto:dberglin@bu.edu\"><\/a><\/li>\n<li>Fall River Campus &#8211; <a href=\"kanako@bu.edu\">Kanako Okuda<\/a><a href=\"mailto:crowleyd@bu.edu\"><\/a><\/li>\n<li>Worcester Hybrid Program \u2013 <a href=\"mailto:sabj@bu.edu\">Susan Brostrup-Jensen<\/a><\/li>\n<\/ul>\n<p><strong>Overall Off-Campus &amp; Hybrid Program<\/strong><\/p>\n<ul>\n<li><a href=\"kanako@bu.edu\">Kanako Okuda<\/a>, <span data-teams=\"true\">Assistant Dean of Practicum Education<\/span><\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n<\/p>\n<p class=\"p1\">For any of these topics, if you believe the matter is not resolved, you may also pursue one of the other reporting processes made available by the University:<\/p>\n<ul>\n<li class=\"p1\"><a href=\"http:\/\/www.bu.edu\/eoo\/sexual-misconduct-title-ix\/\">Office of the Ombuds<\/a><\/li>\n<li class=\"p1\"><a href=\"http:\/\/www.bu.edu\/eoo\/sexual-misconduct-title-ix\/\">Equal Opportunity Office<\/a><\/li>\n<\/ul>\n<p>Please remember to document your concerns when possible. For example, if you have reached out to someone repeatedly and have not heard back, document the dates you reached out.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Below is contact information and guidance for reporting and resolving issues you may experience during your time at BUSSW: For any of these topics, if you believe the matter is not resolved, you may also pursue one of the other reporting processes made available by the University: Office of the Ombuds Equal Opportunity Office Please [&hellip;]<\/p>\n","protected":false},"author":14505,"featured_media":0,"parent":70187,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/pages\/54673"}],"collection":[{"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/users\/14505"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/comments?post=54673"}],"version-history":[{"count":37,"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/pages\/54673\/revisions"}],"predecessor-version":[{"id":75174,"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/pages\/54673\/revisions\/75174"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/pages\/70187"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/ssw\/wp-json\/wp\/v2\/media?parent=54673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}