{"id":76803,"date":"2026-02-06T17:35:08","date_gmt":"2026-02-06T22:35:08","guid":{"rendered":"https:\/\/www.bu.edu\/ssw\/?post_type=bu-program-page&#038;p=76803"},"modified":"2026-05-28T19:11:21","modified_gmt":"2026-05-28T23:11:21","slug":"meet-the-student-services-team","status":"publish","type":"bu-program-page","link":"https:\/\/www.bu.edu\/ssw\/degree-program\/msw\/meet-the-student-services-team\/","title":{"rendered":"Student Services"},"content":{"rendered":"\n<h2>We&#8217;re here to support you.<\/h2>\n\n\n\n<p>Our entire faculty and staff are committed to supporting you throughout your MSW journey, and our Student Services teams are specifically dedicated to providing you with the personalized attention and guidance you need to succeed academically, personally, and professionally.<\/p>\n\n\n\n<p>Our team of advisors provide advice and support across all program formats, helping you explore your academic interests and personalize your program plan to meet your goals. They also help identify resources for assistance with academic, financial aid, and career planning needs.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/www.bu.edu\/ssw\/resources\/current-msw\/\"><img loading=\"lazy\" width=\"1024\" height=\"683\" src=\"\/ssw\/files\/2025\/10\/25-1198-SSW1-069-1024x683.jpg\" alt=\"Students studying on campus\" class=\"wp-image-73731 size-full\" srcset=\"https:\/\/www.bu.edu\/ssw\/files\/2025\/10\/25-1198-SSW1-069-1024x683.jpg 1024w, https:\/\/www.bu.edu\/ssw\/files\/2025\/10\/25-1198-SSW1-069-650x433.jpg 650w, https:\/\/www.bu.edu\/ssw\/files\/2025\/10\/25-1198-SSW1-069-768x512.jpg 768w, https:\/\/www.bu.edu\/ssw\/files\/2025\/10\/25-1198-SSW1-069-1536x1024.jpg 1536w, https:\/\/www.bu.edu\/ssw\/files\/2025\/10\/25-1198-SSW1-069-2048x1366.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<h3>Current Student Resources<\/h3>\n\n\n\n<p>Check out all the student resources available to you.<\/p>\n\n\n\n<div class=\"wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.bu.edu\/ssw\/resources\/current-msw\/student-services\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" width=\"1024\" height=\"683\" src=\"\/ssw\/files\/2026\/02\/Diverse-group-of-people-in-a-discussion-1024x683.jpg\" alt=\"\" class=\"wp-image-77562 size-full\" srcset=\"https:\/\/www.bu.edu\/ssw\/files\/2026\/02\/Diverse-group-of-people-in-a-discussion-1024x683.jpg 1024w, https:\/\/www.bu.edu\/ssw\/files\/2026\/02\/Diverse-group-of-people-in-a-discussion-650x434.jpg 650w, https:\/\/www.bu.edu\/ssw\/files\/2026\/02\/Diverse-group-of-people-in-a-discussion-768x512.jpg 768w, https:\/\/www.bu.edu\/ssw\/files\/2026\/02\/Diverse-group-of-people-in-a-discussion-1536x1025.jpg 1536w, https:\/\/www.bu.edu\/ssw\/files\/2026\/02\/Diverse-group-of-people-in-a-discussion-2048x1367.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3>Equity &amp; Inclusion<\/h3>\n\n\n\n<p>Learn more about our commitment to E&amp;I and opportunities for student engagement.<\/p>\n\n\n\n<div class=\"wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.bu.edu\/ssw\/about\/equity-inclusion\/\">Explore E&amp;I<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2>Meet the Student Services Team<\/h2>\n\n\n\n<h3>On-Campus Program (Boston-Charles River)<\/h3>\n\n\n\n\t<ul class=\"profile-listing profile-format-default\">\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-68210 profile type-profile status-publish hentry department-student-services availability-full-time campus-charles-river-campus profile_type-director profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/junior-pena\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2024\/07\/JrHeadshot.jpg\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Junior Pe\u00f1a<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Director of Student Services, On-Campus (Boston-CRC)<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t<\/ul>\n\t\n\n\n\n\t<ul class=\"profile-listing profile-format-default\">\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-65152 profile type-profile status-publish hentry department-student-services availability-full-time campus-charles-river-campus profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/liam-farrell\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2026\/03\/default_user_image-300x300.gif\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Liam Farrell<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Administrative Coordinator, On-Campus (Boston-CRC)<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-73543 profile type-profile status-publish hentry department-student-services availability-full-time campus-charles-river-campus profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/katherine-sparks\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2026\/03\/default_user_image-300x300.gif\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Katherine Sparks<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Student Services Administrator, On-Campus (Boston-CRC)<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-64133 profile type-profile status-publish hentry department-student-services availability-full-time campus-charles-river-campus profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/jake-yakoub\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2023\/07\/jake-yakoub-headshot-square.jpg\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Jake Yakoub<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Staff Coordinator, On-Campus (Boston-CRC)<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t<\/ul>\n\t\n\n\n\n<h3 id=\"block-a7962400-5488-4f95-95fa-4782db206acf\">Online Program<\/h3>\n\n\n\n\t<ul class=\"profile-listing profile-format-default\">\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-37953 profile type-profile status-publish hentry department-off-campus-program department-student-services department-worcester-hybrid-program availability-full-time campus-bedford-campus campus-cape-cod-campus campus-fall-river-campus campus-off-campus-program campus-worcester-campus profile_type-director profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/susan-brostrup-jensen\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2018\/09\/Susan-Brostrup-Jensen-headshot-e1681305872111.jpg\" alt=\"Susan Brostrup-Jensen\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Susan Brostrup-Jensen<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Student Services Administrator, Off-Campus &#038; Hybrid Programs<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-75273 profile type-profile status-publish hentry department-online-program department-student-services availability-full-time campus-charles-river-campus campus-online profile_type-director profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/beth-kellenberg-klein\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2026\/01\/Klein-Elizabeth-1-300x300.jpg\" alt=\"headshot of Beth Klein\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Beth Klein<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Director of Student Services, Online Program<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t<\/ul>\n\t\n\n\n\n\t<ul class=\"profile-listing profile-format-default\">\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-34399 profile type-profile status-publish hentry department-online-program department-student-services availability-full-time campus-charles-river-campus campus-online profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/meg-matthews\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2017\/07\/matthews_lecturer_thumb.jpg\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Meg Matthews<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Student Services Administrator, Online Program<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-61538 profile type-profile status-publish hentry department-online-program department-student-services availability-full-time campus-online profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/heidi-oneil\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2023\/02\/Heidi-ONeil-headshot.jpg\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Heidi O&#8217;Neil<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Student Services Administrator, Online Program<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-41138 profile type-profile status-publish hentry department-online-program department-student-services availability-full-time campus-charles-river-campus campus-online profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/nisa-thompson\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2019\/04\/nisa_thompson.jpg\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Nisa Thompson<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Senior Staff Coordinator, Online Program<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-61562 profile type-profile status-publish hentry department-online-program department-student-services availability-full-time campus-charles-river-campus campus-online profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/diane-zipoli\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2026\/03\/default_user_image-300x300.gif\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Diane Zipoli<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Student Services Administrator, Online Program<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t<\/ul>\n\t\n\n\n\n<h3 id=\"block-69d23de1-80ab-4d60-a52f-b119d96639c9\">Worcester Hybrid Program<\/h3>\n\n\n\n\t<ul class=\"profile-listing profile-format-default\">\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-37953 profile type-profile status-publish hentry department-off-campus-program department-student-services department-worcester-hybrid-program availability-full-time campus-bedford-campus campus-cape-cod-campus campus-fall-river-campus campus-off-campus-program campus-worcester-campus profile_type-director profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/susan-brostrup-jensen\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2018\/09\/Susan-Brostrup-Jensen-headshot-e1681305872111.jpg\" alt=\"Susan Brostrup-Jensen\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Susan Brostrup-Jensen<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Student Services Administrator, Off-Campus &#038; Hybrid Programs<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t<\/ul>\n\t\n\n\n\n\t<ul class=\"profile-listing profile-format-default\">\n\t\t\t\t\t\n<li class=\"profile-item profile-item-default has-title post-42015 profile type-profile status-publish hentry department-alumni-relations availability-full-time campus-charles-river-campus profile_type-staff\">\n\t<a href=\"https:\/\/www.bu.edu\/ssw\/profile\/carmen-decristofaro\/\" class=\"profile-link profile-link-default\">\n\t\t\t\t\t<figure class=\"profile-photo profile-photo-default\"><img width=\"150\" height=\"150\" src=\"\/ssw\/files\/2019\/07\/carmen_decristofaro.jpg\" alt=\"\" \/><\/figure>\t\t\t\t<h6 class=\"profile-name profile-name-default\">Carmen DeCristofaro<\/h6>\n\t\t<p class=\"profile-title profile-title-default\">Senior Program Coordinator, Alumni Relations<\/p>\t<\/a>\n\n\t\n<\/li>\n\t\t\t<\/ul>\n\t\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-image-fill\"><figure class=\"wp-block-media-text__media\" style=\"background-image:url(\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-1024x683.jpg);background-position:50% 50%\"><img loading=\"lazy\" width=\"1024\" height=\"683\" src=\"\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-1024x683.jpg\" alt=\"Graduates at commencement\" class=\"wp-image-71884 size-full\" srcset=\"https:\/\/www.bu.edu\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-1024x683.jpg 1024w, https:\/\/www.bu.edu\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-650x434.jpg 650w, https:\/\/www.bu.edu\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-768x512.jpg 768w, https:\/\/www.bu.edu\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-1536x1025.jpg 1536w, https:\/\/www.bu.edu\/ssw\/files\/2025\/06\/SSW-Commencement-2025-4876-2048x1366.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3>Student Voices<\/h3>\n\n\n\n<p>Hear about the MSW experience first-hand from our students.<\/p>\n\n\n\n<div class=\"wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.bu.edu\/ssw\/news-events\/student-voices\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Providing everything from academic advising to curriculum support and resources for study skills, our Student Services teams are here for you, offering the guidance you need to 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